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  • ID
    #44553295
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Source
    Zion Cloud Solutions
  • Date
    2022-07-28
  • Deadline
    2022-09-26
 
Contract

Vacancy expired!

Job Role: Helpdesk Support Technician

Location: Tampa, FL

Duration: Long Term Contract With potential extension.

Job Requirement:Provide corrective action and diagnose problems through phone, electronic communication and in-person support. · Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues. · Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support. · Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system. · Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware. · Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. · Simulate or recreates user problems to resolve operating difficulties. · Recommend systems modifications to reduce current and future user problems. · Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions. · Provide support for Video Teleconferencing program. · Maintain/troubleshoot Network Connectivity issues. · Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software. · Perform basic PC hardware troubleshooting. · Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff. · Provide support in installation of clinical end user devices, network devices, and peripheral devices. · Assist Tier III teams with installing medical applications and servers. · Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers. · Provide support in maintenance of business continuity and disaster recovery program. Provide support in LAN/WAN/PC/Server-related security program. · Support MTF with Video Teleconferencing program. · Manage functional application of an automated call distribution system. · Maintain library of current scripts, software media, and licenses. · Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices. · Provide support in network upgrade and expansion as needed.

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