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  • ID
    #17568491
  • Job type
    Contract
  • Salary
    $30.35 hr
  • Source
    Alpha Consulting Corp.
  • Date
    2021-07-30
  • Deadline
    2021-09-28

Vacancy expired!

HELP DESK ANALYST - FLUENT IN SPANISH OR PORTUGUESETAMPA, FLCandidate must be able to work onsite once the WFH policy is lifted, so local is preferred. Work will be 50% remote and 50% on site. Flexibility for work hours (Shifts 7am thru 7PM Monday - Friday).Project Description:

  • Email and Calendar Systems.
  • VPN Remote connectivity
  • Basic Network connectivity troubleshooting skills
  • Basic Service Now or Remedy Help Desk Support tool and processes
  • Able to follow Basic ITIL knowledge Base
  • Customer Service Phone training able to apply customer empathy
  • Web based applications
  • Handles problems that are complex, unknown, and new with confidence
  • Multitasks by thinking, typing, troubleshooting, and talking effectively
  • Ability to apply active listening
  • Demonstrated ability to work individually or within a team environment
  • Strong analytical skills and demonstrated ability to troubleshoot
  • Ability to explain technical information to non-technical clients
  • Demonstrated ability to learn new skills and apply the knowledge
Required Skills:
  • 2+ years of Helpdesk Experience
  • 1+ years of Microsoft Outlook / MS Office
  • Strong verbal and written communication skills
  • Certified in 1 or more of the following A+
  • MCP (Microsoft Certified Pro)
  • Win10 or above
  • Two years of prior related work experience in a technical support environment
  • Two years' experience working directly with the public in a service capacity
  • Windows Family Operating systems (Win10)
  • Two-year business/technical degree or equivalent work experience for Jr/Intermediate
  • Provide Level 1 support for databases, software & devices
  • Excellent Customer Service skills
  • Excellent understanding of Service Desk Operations; including tools (call tracking systems, ACD) processes and methodologies
  • Fluent in Spanish, Portuguese, or French
  • Experience with Translating information and communications
This 6+ month position starts ASAP.Please E-MAIL your resume (attachment to email) with rate and availability to Adriel: ALPHA'S REQUIREMENT #21-02468MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE#ZR#LI-AS1

Vacancy expired!

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