Sr. Analyst, Salesforce

Job Description: Job ID: 2021-17716 Category: IT Posting Location: Sunrise, FL Region/Company: Lennar Corporate Overview The Sr. Analyst, Salesforce is responsible for diagnosing, analyzing, and resolving system and data issues within assigned area. The individual will need to determine the root cause of problems and provide accurate and timely solutions. The individual will design and build Salesforce reports to respond to business requirements. This role is responsible for ensuring projects and programs are meeting the needs of the business and aligning with IT objectives. Responsibilities

• Takes ownership within area of expertise; provides guidance to others
• Identifies opportunities to make improvements within their area of responsibility
• Creates and presents implementation plansapproved by senior leadership
• Prioritizes work based on business drivers; takes ownership of changes in priority
• Excellent communication skills, both verbal and written
• Advanced understanding of business and IT strategy / processes in their area of expertise
• Engages in discussion of complex business topics in assigned area and captures process activities and requirements
• Understands impact of changes in the business

• Advanced proficiency in assigned area; building skills in multiple areas
• Analyzes requirements and advises key stakeholders regarding technical solutions and information controls for new or changed processes
• Proposes functional designs, alternatives, and solution approaches to meet specific requirements
• Independently solves complex problems in core technologies; understands interrelationships with otherareas
• Provides input and performs full system life cycle management activities including solution configuration; data mapping and definition, test development and execution, and system training
• Leads small projects, ensuring requirements and timelines are met
• Recognizes when and to whom issues should be escalated
• Provides level 3 support functions
• Defines solutions in alignment with IT strategy and standards
• Application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications; OR the design, development, documentation, analysis, creation, testing, or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications; OR the design, documentation, testing, creation, or modification of computer programs related to machine operating systems; OR a combination of the above.

• Bachelor's degree or related certifications required
• 5+ years of related experience
• 3+ years of Salesforce report design and generation
• Salesforce admin certification is a plus

• Collaborative; establishes and maintains effective working relationships, supporting company leadership and team
• Models flexibility; influences change in area of expertise
• Builds trust in others and works with integrity and ethically; upholds organizational values
• Sensitive and responsive to internal and external needs; proposes new solutions
• Resourceful; creates and implements actions that are outside of the typical concept to generate results
• Fosters a supportive and collaborative team work environment
• Takes a creative and innovative approach to problem-solving; recognizes interdependencies /impacts
• Actively promotes diversity and seeks to understand others' points of view