• Find preferred job with Jobstinger
  • ID
    #4694578
  • Salary
    TBD
  • Source
    Tenet Healthcare
  • Date
    2020-08-31
  • Deadline
    2020-10-30

Vacancy expired!

As a part of the Tenet and

Catholic Health Initiatives family, Conifer Health brings 30 years of

healthcare industry expertise to clients in more than 135 local regions

nationwide. We help our clients strengthen their financial and clinical

performance, serve their communities and succeed at the business of healthcare.

Conifer Health helps organizations transition from volume to value-based care,

enhance the consumer and patient healthcare experience and improve quality,

cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the

resources and incentives to redefine healthcare services, with a competitive

benefits package and leadership to take your career to the next step!JOB SUMMARYThe Patient Service Center Representative I is responsible

for creating a positive patient experience by accurately and efficiently

handling the day to day operations relating to a patient’s anticipated

appointment. The PSC REP I may be

assigned to either the financial clearance function or the scheduling function

and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both

financial clearance and scheduling duties but with limited scope. The

individual is expected to develop a thorough understanding of assigned

function.ESSENTIAL DUTIES ANDRESPONSIBILITIESInclude thefollowing. Others may be assigned.If assigned to Financial Clearance:

Collect and verify required patientdemographic and financial data elements and creating a complete pre-registeredaccount for a scheduled visit

Completes the pre-certification processby obtaining authorization from insurer and/or healthcare facility, verifypatient insurance and confirm benefits eligibility

Assist other team members wherenecessary

Adheres to department policies andprocedures related to verification of eligibility/benefits, pre-authorizationrequirements, available payment options, financial counseling and other identifiedfinancial clearance related duties

If assigned to Scheduling:

PSC Rep I would be assigned to easier,less complex scheduling

Responsible for accurate and timelyscheduling for outpatient appointments

Provide callers with information relatedto their appointments (i.e., prep information for test, directions,cancelling/rescheduling of tests, order management etc.) and any other questionthe callers might ask.

Other duties as assigned based on departmental needsKNOWLEDGE, SKILLS,ABILITIESTo perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.

Ability to work in a production drivencall-center environment

Familiarity with working with dualcomputer monitors (may be required to use dual monitors)

Must have basic typing ability

Must have working knowledge of Windowsbased computer environment

Must be able to multi task in a highvolume center

Strong written and verbal communicationskills

EDUCATION /EXPERIENCEInclude minimumeducation, technical training, and/or experience preferred to perform the job.

Required:High school diploma or GED

Preferred: Two years of college (twoyears in a professional, customer service-driven environment may substitute fortwo years of college)

Preferred:Telephone/call center experience

Preferred:Pre-registration and/or scheduling experience

Preferred:1-2 years of customer service experience

Preferred: Bilingual Spanish

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work in sittingposition, use computer and answer telephone

Ability to travel

WORK ENVIRONMENTThe work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

Office Work Environment

Hospital Work Environment

Job: Conifer Health SolutionsOrganization:Title: Patient Service Center Representative I / St Petersburg/ Bilingual Spanish Stongly PreferredLocation: FL-Saint PetersburgRequisition ID: 2005028851

Vacancy expired!

Report job