-
ID
#4694578 -
Salary
TBD -
Source
Tenet Healthcare -
Date
2020-08-31 -
Deadline
2020-10-30
Patient Service Center Representative I / St Petersburg/ Bilingual Spanish Stongly Preferred
Florida, Saintpetersburg 00000 Saintpetersburg USAVacancy expired!
As a part of the Tenet and
Catholic Health Initiatives family, Conifer Health brings 30 years of
healthcare industry expertise to clients in more than 135 local regions
nationwide. We help our clients strengthen their financial and clinical
performance, serve their communities and succeed at the business of healthcare.
Conifer Health helps organizations transition from volume to value-based care,
enhance the consumer and patient healthcare experience and improve quality,
cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the
resources and incentives to redefine healthcare services, with a competitive
benefits package and leadership to take your career to the next step!JOB SUMMARYThe Patient Service Center Representative I is responsible
for creating a positive patient experience by accurately and efficiently
handling the day to day operations relating to a patient’s anticipated
appointment. The PSC REP I may be
assigned to either the financial clearance function or the scheduling function
and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both
financial clearance and scheduling duties but with limited scope. The
individual is expected to develop a thorough understanding of assigned
function.ESSENTIAL DUTIES ANDRESPONSIBILITIESInclude thefollowing. Others may be assigned.If assigned to Financial Clearance:
Collect and verify required patientdemographic and financial data elements and creating a complete pre-registeredaccount for a scheduled visit
Completes the pre-certification processby obtaining authorization from insurer and/or healthcare facility, verifypatient insurance and confirm benefits eligibility
Assist other team members wherenecessary
Adheres to department policies andprocedures related to verification of eligibility/benefits, pre-authorizationrequirements, available payment options, financial counseling and other identifiedfinancial clearance related duties
If assigned to Scheduling:
PSC Rep I would be assigned to easier,less complex scheduling
Responsible for accurate and timelyscheduling for outpatient appointments
Provide callers with information relatedto their appointments (i.e., prep information for test, directions,cancelling/rescheduling of tests, order management etc.) and any other questionthe callers might ask.
Other duties as assigned based on departmental needsKNOWLEDGE, SKILLS,ABILITIESTo perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.
Ability to work in a production drivencall-center environment
Familiarity with working with dualcomputer monitors (may be required to use dual monitors)
Must have basic typing ability
Must have working knowledge of Windowsbased computer environment
Must be able to multi task in a highvolume center
Strong written and verbal communicationskills
EDUCATION /EXPERIENCEInclude minimumeducation, technical training, and/or experience preferred to perform the job.
Required:High school diploma or GED
Preferred: Two years of college (twoyears in a professional, customer service-driven environment may substitute fortwo years of college)
Preferred:Telephone/call center experience
Preferred:Pre-registration and/or scheduling experience
Preferred:1-2 years of customer service experience
Preferred: Bilingual Spanish
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sittingposition, use computer and answer telephone
Ability to travel
WORK ENVIRONMENTThe work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Office Work Environment
Hospital Work Environment
Job: Conifer Health SolutionsOrganization:Title: Patient Service Center Representative I / St Petersburg/ Bilingual Spanish Stongly PreferredLocation: FL-Saint PetersburgRequisition ID: 2005028851
Vacancy expired!