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  • ID
    #42800933
  • Salary
    TBD
  • Source
    Memorial Healthcare System
  • Date
    2022-06-11
  • Deadline
    2022-08-10

Vacancy expired!

Summary:Operates the organization's central switchboard to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.Detailed responsibilities:Receives and relays internal and external calls and provides general information according to policy and procedure. Troubleshoots system issues when needed.

Utilizes desk directories, on-call lists, reference guides and other associated reference materials.

Operates beeper and paging system to contact to hospital personnel and code team.

Communicates codes, alerts, drills and other announcements according to established policies and procedures, including disaster management plans.

Competencies and skills:Essential:STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.

CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.

ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.

RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"

COMMUNICATION SYSTEMS: Operates communication equipment and systems.

CUSTOMER SERVICE: Provides excellent service in direct and indirect manner identifying customer needs and fulfilling customer expectations.

ALERT (CODE) RESPONSE: Response to an announced or observed emergency alert situation.

Education:Essential:High School Diploma or Equivalent

Credentials:Other information:Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Required Work Experience: 1 year customer service experience or related field.Working conditions:Essential:Bending and Stooping 40.00%

Keyboard Entry 60.00%

Kneeling 40.00%

Lifting or Carrying 0 - 25 lbs Non-Patient 60.00%

Pushing or Pulling 0 - 25 lbs Non-Patient 60.00%

Reaching 60.00%

Repetitive Movement Hand/Arm 60.00%

Sitting 60.00%

Standing 40.00%

Walking 40.00%

Audible Speech 80.00%

Hearing Acuity 80.00%

Depth Perception 60.00%

Distinguish Color 60.00%

Seeing - Far 60.00%

Seeing - Near 60.00%

Latex 40.00%

Computer Monitor 60.00%

Wet or Slippery Surfaces 40.00%

Organizational Profile:Memorial Hospital West opened in 1992 with 100 beds to serve the growing population of western Broward. Today, the hospital has 384 beds and is one of the busiest and most technologically advanced in the region.Memorial Hospital West's many respected specialty programs include:Medical and Surgical Services

Adult and Pediatric Emergency Departments

Memorial Cardiac and Vascular Institute

Memorial Cancer Institute

Blood and Marrow Transplant Program, including Broward County's first adult inpatient autologous transplant unit

Memorial Neuroscience Institute

Memorial Rehabilitation Institute

Bariatric/Weight-Loss Surgery Program

The Family Birthplace

Women's Services

Truven Health Analytics and Modern Healthcare magazine named Memorial Hospital West one of the nation's 100 Top Hospitals in 2013 and 2014 - and the hospital has been consistently recognized by The Leapfrog Group with an 'A' Ranking for Patient Safety.Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

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