Help Desk

Description We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Education field. We encourage you to apply to this Help Desk Analyst position, if you have strong problem-solving skills and a passion for making effective change within an organization. Located in Orlando, FL the Help Desk Analyst opportunity is a long-term contract / temporary role.What you get to do every single day

Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

Independently investigate and implement solutions to technical issues

Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

Pinpoint recurring technical issues and present solutions to address the root of the problems

Requirements

Requirements

PC Hardware experience

Chromebook experience desired

Proven knowledge of PC desktop/workstations

PC skills experience

Technical Support experience preferred

PC Software experience preferred

Good understanding of IT support ticketing systems

Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Basic networking concepts

Working knowledge of user administration and bug fixing in a client server environment

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .