CE Customer Service Rep I

HAPPY PEOPLE MAKE HAPPY CUSTOMERS

If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.

At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs and providing solutions.

Interested in joining the team? We are looking to hire immediately for our upcoming September training classes.

The Opportunity

As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. We are a People First organization, with a mission of putting our customers at the center of everything we do.

Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool and collected in a fast-paced, ever changing environment is a must!

To ensure we are able to handle our customers’ needs, our employees must be punctual, dependable and reliable.

There are no late-night shifts and only limited weekend hours for our representatives.

The Requirements

• Ability to quickly assess information and make decisions

• Ability to effectively multi-task and quickly navigate multiple systems

• Excellent verbal, written and keyboarding skills

• Proficient with Microsoft Office programs (Outlook, Word)

• High school diploma or GED

• Ability to complete a mandatory 6-week paid training

• Customer service experience is a plus

The Location

This role is a full time remote position- Work from home

Our new hires will be provided with all computer/laptop components, including a keyboard, mouse and a headset to work remotely.

Training Hours- Monday- Friday

Following completion of training:

To work remotely, the following will be required:

Appropriate workspace in your home, private/semi-private home-office space free of distractions and background noise.

Live within driving distance of a WM Office

We invest in you

Our employees benefit from an extensive paid training program to learn policies and procedures, receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.

We’ll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more!

About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.