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  • ID
    #15823305
  • Job type
    Permanent
  • Salary
    $57,000 - $65,000
  • Source
    PeopleCom, Inc.
  • Date
    2021-06-08
  • Deadline
    2021-08-07
 
Permanent

Vacancy expired!

Job Title: Customer Integration Consultant

Location: RemoteDescription:The Customer Integration Consultant collaborates with and leads a diverse team to set up andcreate custom integration and management solutions for new and existing customers.Requires project management skills, technical knowledge of client and customer IT systems,and external and internal relationship management capabilities to complete the integrationprocess timely and efficiently.

New Customer Onboarding / Existing Customer Change Management:
  • Formulate and lead new customer integration process, including perform the following keyfunctions:
  • Serve as point person for overall project plan internally and externally
  • Own accountability for integration timelines
  • Provide interpretive guidance and be a resource for all internal teams (Sales,Business Development, Account Management, Finance, IT, Operations and CustomerService Departments, etc.)
  • Manage customer relationship and expectations throughout process
  • Address any customer and vendor questions or issues
  • Enter sensitive customer information in various systems, with exceptional attentionto detail and zero defects
  • Conduct on-site visits to assess new customer needs (when applicable)
  • Lead post-go live analysis and retrospective to identify any gaps and potentialprocess improvements
    • Provide advice/consultation to Account Management, IT, Operations and Finance and otherinternal teams to manage existing customer change management process, especially forany changes that require master data or system updates:
  • General Rate Increase implementations
  • Rate or surcharge updates
  • Service footprint changes or realignments
  • Network changes, including any time-in-transit updates
  • Customer data transfer changes
  • Contract updates
    • Manage multiple customer integrations simultaneously and on time. Prioritize and work inan environment with competing demands and timelines from multiple customers and linesof business
    • Work in a cross functional capacity across the organization to mobilize and align internaland external resources to complete customer integrationsIdentify integration issues, formulate solution, and resolve integration issues, including any difficult and/or non-routine problems or customer challenges that arise during the integration process.
    • Develop, maintain and exercise appropriate technical expertise (as required)
    • Ability to manipulate or interpret data in various formats such as JSON, XML,delimited text, etc.
    • Aptitude with data transfer techniques and concepts such as REST APIs, FTP, SFTP,JSON, etc.
    • Maintain a professional demeanor and foster relationships with customers and third-partyvendors. Facilitate transition of customer relationship from Business Development toAccount Management teams
    • Communicate and collaborate effectively with internal stakeholders, including Executiveteam and Executive sponsor(s), such that all relevant stakeholders are provided regularstatus updates for each integration, and they are never “in the dark”

    Documentation and Process Improvements:
    • Implement, maintain, and refine the customer integration process documentation.Develop reference architectures for external use by our customers. Create technicaldocuments (e.g. product requirements, FAQs, Checklists, Do’s and Don’t s, Cheat Sheets,etc.) for internal and external use
    • Develop deep understanding of the client’s “as is” business and technology capabilities andlimitations, as they currently impact the customer integration process
    • Maintain awareness of any prospective system changes and updates that may impactcustomer integrations going forward and engage in discussions (as appropriate)

    Primary skills:
    • High EQ – Able to connect, listen and understand (ability to influence without control)
    • Clear and Effective Communicator – Able to translate between business and technicallanguages to create understanding amongst all key stakeholders. Also able tocommunicate with and influence a diverse external and internal audience (customers,third party vendors, Executives, technical SMEs, etc.) to reach consensus on integrationschedules and other key issues
    • Collaborative approach – Able to reach out across the organization
    • Judgment and decision making – Solves difficult problems with effective, practical solutions
    • Flexible – Embraces change and new information to adapt work and behavior, especiallywhile managing multiple (potentially competing) initiatives
    • Continuous improvement – Demonstrates a passion and drive for results
    • Continuous learning – Loves asking ‘why’ and learning about new things
    • Strategic Thinker – Able to think through long-and-short term implications of decisions

    Required Qualifications:
    • Degree in Computer Science, Engineering, Business or other technical field
    • Five to seven years of relevant experience in a similar role
    • Technical proficiency, with the ability to utilize SQL DBMS and various connectivity solutions(FTP/Secure FTP, Webfolders (WebDAV), VPN). Experience with different file formats (fixedlength, delimited, XML and EDI) required
    • Excellent verbal, written, and presentation skills, including technical documentation
    • Strong organizational skills, with the ability to manage multiple projects at different stages
    • Demonstrated situational management capabilities, including being highly proficient andcreative in problem solving, negotiations, etc.
    • Lean Six Sigma and business process management experience a plus. Passion forcontinuous learning and quality improvement a must.
    • Prior experience in industry is not required; passion for the industry is a must
    • Ability to work cross functionally to collaboratively understand and deliver on businessneeds
    • Able to balance fun & positive working relationships with the need to have directconversations around business performance

    Vacancy expired!

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