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  • ID
    #15620838
  • Job type
    Contract
  • Salary
    BASED ON EXPERIENCE
  • Source
    Hired by Matrix, Inc.
  • Date
    2021-06-18
  • Deadline
    2021-08-17
 
Contract

Vacancy expired!

Job Summary The IT Service Management Specialist is responsible for providing technical consultation, support, and expertise to advance ITIL best practices throughout the IT organization. In this role the resource will have responsibility for one or more of these ITIL process functions (Configuration Management, Change Management, Incident Management, and/or Problem Management). This individual will manage development efforts focused on expanding IT Service Management processes, audit and compliance capabilities and service quality. The IT Service Management Specialist III will work collaboratively with other business units and identify opportunities to align IT Service Management processes for efficiencies and cost savings. - Participate on calls. Will be working with all IT Support. 8 - 9 hours days. On call 7 days/week.Responsibilities 1. Provide technical consultation, support, and expertise to advance ITIL best practices 2. Identify technology innovation opportunities and develop solutions. 3. Improve quality and productivity through improvements that leverage service management tools. 4. Manage highly complex development efforts focused on expanding IT Service Management disciplines within the IT organization. 5. Partner with IT team members to ensure standards and processes are followed. 6. Manage other assignments as requested by management. 7. Produce regular and accurate management reporting that serves as input to senior leadership decision making. 8. Provide service level trending data to senior managers. Perform one or more ITIL functional roles: Incident Management - the processes that facilitate the recovery of critical business services Perform 24x7 on-call technical support Facilitate technical resource conference calls Provide status communications with IT and customers Engage appropriate technical resources to resolve issues Change Management - the processes that aid in the elimination of issues either contributing or causes unplanned outages to critical business services Facilitate the Change Management process Lead Change Advisory Board review meetings Facilitate approvals for emergency changes Identify and implement improvements that positively affect process metrics Problem Management - the processes of identifying root cause from Incidents impacting the availability of critical business services Lead weekly problem review board Ensure resources are activity working open problems and tasks Identify trends of affected items Configuration Management - the processes of tracking configuration items and their relationships to critical business services Ensure appropriate audit controls are in place Continuous review of environmental relationships to ensure an accurate representation of services Collaborate with Asset Management process 1. Establish, track and report on essential process metrics that measure the health of assigned process(es). Non-Essential Responsibilities Train and mentor new resources on the operational responsibilities of established IT ServiceManagement processes Scope/Financial Responsibility Every facet of this position (regardless of which process) is to either reduce or eliminated the risks that negatively impact the availability of services used by Associates to service customers or secure sales transactions or recover these services in the event of a failure. Each of the described processes contribute to ensuring the availability of services required to achieve forecasted revenue and sales transactions. Travel Requirements Minimal travel requirements Competencieso Executive Dispositiono Business Acumeno Decision Makingo Driving Resultso Change Agento Communication Minimum Qualifications Bachelor s degree in Information Technology / Computer Science, Business, or equivalent years of experience and training 5-7 years experience working with IT Service Management disciplines and processes Tier I, Tier II Minimum 5 years experience leading day to day operational activities Minimum 4 years experience managing complex projects in a dynamic IT environment Minimum 3 years experience mentoring junior team members Minimum 3 years experience with using Business Intelligence (BI) reporting tools ITIL Foundation certification is desired Solid understanding of IT Service Management disciplines Ability to work effectively with senior executive management, peers, and business partners Excellent written, verbal, and presentation communication skills Strong leadership and negotiation skills Self-starter and multi-tasker Good people skills Demonstrated ability to meet complex objectives in a highly dynamic environment Excellent team skills and matrix management experience Strong organizational, analytical, and problem determination/resolution skills Strong ability to prioritize multiple concurrent activities while meeting aggressive deadlines in a fast-paced environment Ability to work with minimal supervision Solid understanding of Service Management tools used for Incident, Change, Problem, and Configuration Management. Demonstrated proficiency in MS Office Suite of products required; MS Office, Visio and Project Solid experience with using Business Intelligence (BI) reporting tools Please submit your resume for consideration. Once submitted, feel free to contact Shweta at for additional information. Approx. Duration: 3 months About Hired by Matrix Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option with a company match after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified
#MatrixMatch so you can reach your career goals! Connect with us on LinkedIn and see how we can impact your career! Hired by Matrix Career Center: https://www.hiredbymatrix.com/find-work/open-positions/

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