-
ID
#10835605 -
Job type
Full-time -
Salary
TBD -
Source
Sportsmants -
Date
2021-03-06 -
Deadline
2021-05-05
Customer Service Representative
Florida, Orlando, 32801 Orlando USAVacancy expired!
Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Salary range: $42000 - $50000 per year.
Customer Service Representative Responsibilities:Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
- Communicating with customers through various channels.
Keeping records of customer interactions, transactions, comments and complaints.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Qualifications
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Additional Information
- This is not a remote job
- Disability Insurance
- Employee Assistance Program
- Dental Insurance
Vacancy expired!