Correspondence Team Member

Job Description

Receives, researches and responds to all incoming written correspondence.

• Keeps track of received letters and source documents.
• Investigates all incoming mail and other sources of complaint/ issues in all programs including but not limited to CSD, Owner Relations Database and MR Apps.
• Make necessary corrections to information entered into the database.
• Compiles sorts and verifies all information received to respond to owner/guest issues.
• Keeps record of work completed.
• Files or routes letter and source documents after entry.
• Answer incoming calls; create issue and if necessary forward issue to proper department.
• Communicate with our owners and guests on behalf of Mr. Siegel
• Diffuse escalated issues in the best interest of the Company
• Communicate rationally with irate owners and guests

Additional Information

All your information will be kept confidential according to EEO guidelines.