-
ID
#4469820 -
Salary
TBD -
Source
Florida -
Date
2020-07-29 -
Deadline
2020-09-27
Auto Body / Collision Customer Service Rep (FORT WALTON BEACH)
Florida, Okaloosa / walton 00000 Okaloosa / walton USAVacancy expired!
Job Summary
The customer service representative is responsible for providing exceptional customer service to all internal and external customers in all forms of communications. This person is the face of the company and must maintain the highest level of professionalism while assisting our customers. Candidates must assess computer skill and must be able to multitask while in a fast-paced work environment.
Weekly Tasks Include –
Open front office each morning (turn phones on, turn TV on, check key drop box, check for voicemails, make coffee, fill fridge with bottled water, refill drink station with cups/sugar/creamer)
Answer and direct all phone calls with a smile
Attend daily morning production meetings for customer updates
Greet customers as they walk in, put customer name on welcome board, chat and be friendly, offer customer beverage
Responsible for getting signed authorization for repairs and tow-ins
Follow up on any missed appointments
Update customers via phone or email every 24-48 hours
At the time of drop off, get signed authorization, tag keys and mirror tag, contact rental company for rental vehicle
Schedule estimates via phone calls/walk-ins/emails/insurance assignments
Create Microsoft outlook calendar reminders for all estimates/drop-offs/warranty comebacks
May need to create work orders for appraisers with customer & claim info
Make sure front office & customer bathrooms are clean at all times
Help office manager with A/R
Verify all payments before vehicle deliveries using “Wish List” from production manager
Process final paperwork – warranty, final bill, delivery instructions, directions to pay
Contact customer to pick up vehicle when repairs are complete
Deliver vehicles – go over final paperwork, explain repairs and warranty, walk around vehicle to make sure repairs are up to the customer’s expectations
Manage total loss vehicle book – tear down time should be accurate, tow bills added, customer’s belongings out of vehicle, vehicle is released
Make Enterprise Arms Auto Suite updates daily
Close front office at the end of the business day – lock front door, turn phones off, lights off, coffee maker off
Benefits:
401k
Health Insurance
Paid Holidays
And More
Schedule:
M-Thursday 7-5PM
Fridays 8-12PM
Vacancy expired!