ServiceNow Technical Writer

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. ServiceNow Technical Writer 12-Month Contract Assignment Miami, FL preferred but can be remote for the right candidate. Overview:

• Create product documentation for end users and system administrators
• Author in a variety of environments, primarily DITA / XML
• Research, write, and ensure the accuracy of content that covers current and future releases of our product
• Analyze current product documentation to determine usability and make improvements as indicated
• Continuously improve documentation by responding to and incorporating feedback from customers and internal users
• Collaborate with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)

• 8+ years of proven experience writing technical documentation in a fast-paced, enterprise environment
• Experience with ServiceNow Technical Writing
• Experienced in DITA and topic-based writing
• Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
• Ability to learn highly technical products quickly using pre-release software and internal documentation
• Understanding of source control systems and maintaining multiple versions of content
• Experience working in Scrum / Agile development environments
• Ability to obtain information through research, interviews, and experimentation
• Ability to work with geographically distributed team members and developers
• Motivation and ability to be productive in a fast-paced, dynamic environment
• Self-direction, flexibility, and an eagerness to learn
• Familiarity with IT service management software (ITSM), PaaS, and SaaS
• Experience with cloud management software products preferred