Manager, Product Experience Design

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Job TitleManager, Product Experience DesignOverview:Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.OverviewThe Cyber Products team is looking for a Product Experience Design, Manager to drive product enhancements to the customer experience by consistently innovating and problem-solving. The ideal candidate is passionate about enhancing the customer experience journey by adding value to our industry leading RiskRecon product. We are looking for candidates that are highly motivated, intellectually curious, and possesses an analytical mindset.RoleIn this Experience Design role, you will drive the definition of customer-centric approach to product development and innovation, connecting end-customer insights to product definition, value propositions, long-term visions, and design decisions through the customer journey/product lifecycle. You will define success metrics and identify actionable insights that improves the product experience and business outcomes. You will partner with other design professionals on the complementary suite of cyber products (Cyber Secure, MCR, ORC, Cyber Insurance) as well as other integration featured products.Overview Leads the design of differentiated and scalable experiences that drive business objectives by meeting the needs of end-customers and partners in the value chain Primary competencies include concept ideation and solution design, defining and managing the customer journey, hypothesis testing through prototypes, feature articulation and user flows, interaction design, and optimizing the experience in commercializationResponsibilities Partner with Product Managers to define problem statement, defining deliverables and timelines and securing necessary resources Serve as primary point of contact on initiatives, providing day-to-day design leadership of RiskRecon (cyber and privacy) Host initiative-level sessions, contribute to design of research studies, and participate in product experience design workshops Make design decisions on initiatives, heavily guided by research findings Drive creation and adoption of design and experience patterns Manages product design initiatives to ensure overall success, including scope, resourcing and quality deliverables that meet stated goals in a timely fashion. Provide direction on initiatives Demonstrate and contribute to team values and culture priorities Surface growth and development opportunities for self and peersExperiences Experience in managing product design, including skillset in deploying best-practice methods to design and validate solutions. Demonstrated ability to execute design that aligns with strategic direction and intended outcomes. Experience with Figma, WEVO, and Qualtrics a plusInterest in Cyber Security as a discipline (as this role will require trainings focused on security standards and practices)COVID-19 ConsiderationsIn many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-179572