ID
#46026601
Job type
Contract
Salary
Competitive
Source
Kforce Technology Staffing
Date
2022-09-26
Deadline
2022-11-24

Help Desk Analyst

Florida, South florida, 33126

Contract

Vacancy expired!

RESPONSIBILITIES:Kforce has a client seeking a Help Desk Analyst in Miami, FL.

Key Tasks: Help Desk Analyst will receive and respond to incoming calls, emails, walkups, and work-related tickets regarding any user problems; Provide installation, configuration, and ongoing usability of desktop computers, laptops, printers, wireless devices, voice over IP telephones, remote connectivity, peripheral equipment and software within established standards and guidelines Analyze and troubleshoot issues to determine if other level 2 and level 3 teams such as Engineering, Network, Server, or Security need to be engaged in solution; Coordinate support by creating appropriate tickets and assign to appropriate team(s) As a Help Desk Analyst, you will support remote clients by using remote access software to connect into a team member's computer for diagnostics and troubleshooting to determine root cause and resolution; Provide ongoing support for enterprise system rollouts that affect these users on a continuous basis Communicate with home and remote user's ISP companies to determine internet connectivity and VPN connectivity; Troubleshoot, document, and establish connectivity with our multiple VPN systems (CVO, SSLVPN,) for each remote home worker; Help Desk Analysts assist these users in maintaining connectivity to corporate systems by troubleshooting their remote connectivity, including diverse ISP routers, modems, as well as company provided hardware and software Provide support to team members from various time zones and worksites, as necessary, using after hours on call rotation on a 24x7 basis Work with numerous computer platforms in a multi-layered client server environment; Support Apple (MAC) and Microsoft Windows OS, hardware, and software applications specific to enterprise applications; Basic knowledge of Enterprise LAN/WAN technologies Support client office/cubicle moves

REQUIREMENTS: Associate's degree in MIS or related field of study or any equivalent combination of education and/or relevant work experience CompTIA A+, Network+, MCP Certification, MCSE Certification preferred Minimum 2 years of experience troubleshooting hardware, software or providing desktop support

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Vacancy expired!

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