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    Kforce Technology Staffing
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IT Business Analyst

Florida, South florida, 33132 South florida USA

RESPONSIBILITIES:Kforce has a client that is seeking an IT Business Analyst in Miami, FL.

Summary:This is a full time, hourly position that reports to the Manager of the Guest Services Information Technology Product Team. The position will perform various functions inclusive of business analyst, business relations manager, and Quality Assurance within a project team. The application is Oracle Hospitality Cruise Property Management System, formerly known as Fidelio Cruise.

Primary Responsibilities: IT Business Analyst will exhibit subject matter expertise of the product Understand the product's entire technology stack Understand the interdependencies between the product and other products within the enterprise Supporting end users through UAT cycles, project assignments, help tickets, and work orders End user support during stabilization & operational support Support of production like development & test lab environments As an IT Business Analyst, you will create and maintain relevant product documentation Solicits and summarizes customer feedback and experiences Participates in creating functional and technical Product Requirements Documents (PRDs) Participates in product launch planning and execution Focuses activities on developing and maintaining positive guest relationships Outlines primary business functions and uses addressed by the software product Identifies major competitive products and the functionality associated with these IT Business Analyst compiles a list of common tools and techniques to measure reliability and availability Cites examples of the business impact from poor product reliability and availability Describes common problems, service needs and associated solutions Identifies key resources and tools for installation and support activities

REQUIREMENTS: Management of a product back log of defects and enhancements Digesting requirements & user stories Estimation of incoming technology requests and cost/benefit analysis Context Definition and Solution Sketching Maintaining a relationship and driving a schedule with product vendors Execution and evolution of the product road map Building test cases to evaluate nonfunctional requirements Ensures there is accurate and current documentation of all existing and new products 3rd Level Production Support Stays abreast of trends in the marketplace to ensure the product's competitive position

Desired Skills: Bachelor's degree in Information Technology related field preferred 2+ years of experience working with Oracle Hospitality Cruise software, 2+ years of working in Cruise industry or with cruise technologies Excellent written and verbal communication Proficiency with MS Excel, including VLOOKUP and Pivot tables, Reporting (Crystal preferred) and other database tools (Toad/SQL Developer) Demonstrate flexibility during times of change and ability to adjust to shifting priorities, demands and timelines Adept at independently conducting research and understanding when escalation to a manager is appropriate and escalating in a timely manner Ability to learn, understand and apply new technologies independently and with training Self-motivated and able to work independently, as well as in a team environment Sensitivity to an environment which may collect and maintain data relevant to GDPR, PCI, PII regulations

Preferred Cruise & Hospitality Relevant Experience: Crew management Guest arrival/departure operations

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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