Situational Manager

Apex Systems, the nation's 2nd largest Information Technology staffing firm, has an opportunity for a Network Incident Manager in Orlando, FL. This is a 3-6 contract-to-hire position with an opportunity to work in a large enterprise environment and gain valuable experience and exposure to new technologies in a fast paced and exciting environment. We are looking for someone who can work flexible hours.

• Responsible for resolving major incidents
• Direct and facilitate team calls to align on high priority incidents.
• Ensure communication lines are open and information is diffused between departments
• Escalate issues based on priority to appropriate department (routers, wireless, firewalls, lan/wan, etc) for resolution
• Manage technical personnel and be technically savvy enough to determine root causes
• Translate, understand and regurgitate technological issues at all levels; from non-technical team members to high-level execs.
• Identifying issues and process improvements, and distribution of work request.

• 5-7 years of combined experience with career progression in IT infrastructure
• 2+ years of hands-on experience network engineering in an enterprise environment (routing, switch, wireless, load/balancing, firewall) with CCNA or CCNP level of knowledge
• Strong ability to multitask in a high pressure environment
• Experience in managing or leading a team in some capacity (leadership skills)

• ITIL framework for incident & change management