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  • ID
  • Job type
  • Salary
    USD17 - USD19
  • Source
    Randstad Technologies
  • Date
  • Deadline

Service Desk Analyst

Florida, Jacksonville, 32202 Jacksonville USA

job summary:

Randstad Technologies is looking for an experience Service Desk agent for a long term contract in Jacksonville, FL. The ideal candidate with have strong customer service skills and have experience in dealing wityh O365 related tickets. They are looking to hire immediately and get someone started ASAP.

location: Jacksonville, Florida

job type: Contract

salary: $17 - 19 per hour

work hours: 11pm to 8am

education: No Degree Required


  • Receive inbound customer contact (e.g. calls, tickets, email or web chats). Perform rapid assessment of the issue and troubleshoot to determine the next appropriate steps.
  • Maintain a current working knowledge of dynamic/new technologies.
  • Research, analyze and evaluate resolutions to common problems with the intent of improving the ability to resolve tickets on the first call.
  • Responsible for creating documentation and training others on equipment, software and processes.
  • Member of the disaster recovery/business continuity team
  • Participate in the research/resolution of various issues.
  • Collaborate with peers, managers and technology partners resolve customer issues and ensure proper documentation is in place.
  • Handles the more complex and escalated issues that are not resolved by Level 1 agents.


  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: No Degree Required

  • ITIL
  • Helpdesk (1 year of experience is required)
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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