Desktop Support

job summary:

• The role involves troubleshooting of Microsoft operating systems, applications, and proprietary systems.
• The resource is expected to have excellent technical skills in Windows OS platform, be flexible with working hours and have excellent verbal and writing skills.
• Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, assisting with software deployment, provisioning hardware requests, assisting in maintaining the fluid assignment of incidents in the ticket management queue.
• The resource is expected to be able to interface with key Business partners and liaisons to build business relationships and to assess the business' technology requirements. The resource should be comfortable working under minimal supervision, with general guidance from more seasoned consultants or managers.

• Excellent knowledge using and troubleshooting Windows Operating System, Microsoft Office Suite, Internet, GPO, printer, core applications & networks.
• Experience supporting financial/call center environment preferred; however, not required
• Excellent written and verbal communication skills
• Organized and detailed communication with excellent people skills.
• Able to manage multiple issues simultaneously and be a solid verbal communicator.
• Must be able to communicate technical issues to non-technical audiences.
• Operates well in a fast paced environment.
• Solid hardware and software troubleshooting/resolution skills.
• Ability to work well in a team environment.
• Experience with client escalation and problem management.
• Experience with Remedy, Maximo or other ticketing systems.
• Must be flexible with working hours
• Candidates should have a large scale enterprise support experience (1000+ users)

• Minimum 3-5 years Desktop Support Experience.
• Software deployment via remote console.
• Facilitates the resolution of both reactive and proactive problems throughout the service lifecycle.

• Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, assisting with software deployment, provisioning hardware requests, assisting in maintaining the fluid assignment of incidents in the ticket management queue.
• The resource is expected to be able to interface with key Business partners and liaisons to build business relationships and to assess the business' technology requirements. The resource should be comfortable working under minimal supervision, with general guidance from more seasoned consultants or managers.

• Experience level: Experienced
• Minimum 8 years of experience
• Education: Bachelors