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  • ID
    #45783779
  • Job type
    Permanent
  • Salary
    $48000 - $52000 per annum
  • Source
    Vaco Technology
  • Date
    2022-09-17
  • Deadline
    2022-11-15
 
Permanent

Vacancy expired!

Technical Support Specialist

Direct Hire/Salary

Location: onsite every day in Jacksonville 32216, M-F, 1st shift with a rotating shift every 7 days for Saturday (the week it's your turn to work on a Saturday you get to work remote)

Environment: Windows 10 Systems, Troubleshooting 0365, Active Directory, telephony (Ring Central is what they use), Break/Fix at workstation and remote support. Need to know how to deploy updates to applications, KASE, SCCM, imaging, etc

Daily:

  • Customer Facing; this role will mainly be remote support with some deskside support as well onsite at the HQ on University.
  • Soft skills, good organizational skills required
  • Telephony skills - IVR are a plus. You won't be engineering anything, mostly tier 1 tasks
  • Windows 10, O365 REQUIRED - basic admin level experience
  • Some networking experience is helpful - pinpoint the problem better/triage to determine where its escalated.
  • Kase for imaging/deployments

Vacancy expired!

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