ID
#45341444
Job type
Permanent
Salary
TBD
Source
Robert Half
Date
2022-08-31
Deadline
2022-10-30

Help Desk Analyst II

Florida, Jacksonville, 32256

Permanent

Vacancy expired!

Description

Robert Half might be looking for a Help Desk Analyst just like you! This permanent employment opportunity is based in the Jacksonville, Florida area. If you have a can-do attitude and are looking to be part of a highly motivated team, you'd be great for this position! If you're looking for work where you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. This position absolutely must understand how these processes work together to provide superior support and high availability of our business. If you're looking for work where you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services this Service Desk Analyst job might be for you. The chosen candidate might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. You might also be asked to cover alternative shifts when needed. We invite you to apply if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

Responsibilities

- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

- Provide guidance to Tier 1 support and team members

- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

- If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job

- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

Requirements

- A combination of superior customer service skills and technical aptitude is required for success at this position

- Can work independently with minimal supervision

- Strong communication and social skills and able to receive criticism well

- Capacity to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- We really want someone with ITIL certification for this job

- 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

- Applicants with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred

- Be able to prioritize workload and perform in a fast-paced and challenging environment

- Ability to simplify complex problems and build solutions

- Knowledge of Microsoft Office 365

- Strong familiarity with Basic Network Troubleshooting

- Experience with Microsoft Teams

- Proven knowledge of Comptia A+

- SharePoint Administration experience preferred

- MS Windows 10 experience desired

- Well-founded grasp of NET+

- Working knowledge in one or more programming or scripting language

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

Vacancy expired!

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