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  • ID
    #45108661
  • Job type
    Contract
  • Salary
    $28.50 to $33.00 hourly
  • Source
    Robert Half
  • Date
    2022-08-22
  • Deadline
    2022-10-21

Help Desk Analyst III

Florida, Jacksonville, 32202 Jacksonville USA
 
Contract

Vacancy expired!

Description

Level 3 Support Technician: This role will be an escalation path for the Service Desk and Level 2 technician. The person in this role will be asked to ensure quality end user support by leading and guiding the Service Desk technicians as well as maintaining routine systems administration tasks. This role includes a blend of support and project activities. Candidates should be willing to occasionally travel via road or air to our terminal locations across the southeast, but will not be expected to travel for more than 4 consecutive business days. This role will need to be onsite in downtown Jacksonville, FL during normal business hours and be available for remote support 24x7 for P1,P2 incident escalation. Skills & Experience: Required• Windows Server, Active Directory, DNS administration - self-sufficient level• Microsoft Office 365, including Teams, and Sharepoint - Administration• Service Desk leadership & management experience• Server, network, PC hardware support competency• Citrix client support and server administration (mostly handled by a vendor) Preferred• Azure administration - self-sufficient level• Cybersecurity competency• Great Plains support (working with vendor)• SDWAN network support (working with vendor)• Tape library management• Sophos Support• Network configuration & management (switch management)• Microsoft SQL query & database management• Powershell experience - read/troubleshoot/modify/write• Github & code deployment experience Ideal (Transportation specific)• Trimble, TMW Suite support• EBE (custom transportation software)

Requirements

Service Desk, Microsoft Windows Server, Active Directory, DNS, Microsoft Office 365, Service Desk Management, Microsoft Exchange Server, Basic Network Troubleshooting, Network Configuration, Network Switches, Network Technologies, Citrix, Microsoft Azure, Sophos, Tape Libraries, PowerShell, PowerShell, Microsoft SQL Server, Database Management, Hardware Troubleshooting, Hardware Problems, Desktop Hardware, Troubleshoot Hardware

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

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