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  • ID
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  • Salary
    $17.41 to $20.16 hourly
  • Source
    Robert Half
  • Date
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Help Desk Analyst I

Florida, Jacksonville, 32202 Jacksonville USA

Vacancy expired!


Candidates who excel at coming up with creative solutions to technical issues will be a great fit for this position. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Legal field. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. This Help Desk Analyst role is located in the Jacksonville, Florida area and is a long-term contract / temporary to hire opportunity.

Your responsibilities

- Pinpoint recurring technical issues and present solutions to address the root of the problems

- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues

- Resolve technical help tickets submitted via phone, email, and walk-ups


- Application support experience highly preferred

- General familiarity with Network Switches

- VMware experience

- Earlier work involving Printer Problems

- Comprehensive knowledge of Microsoft Exchange Server

- Background working with Printer Hardware

- Microsoft Office 365 experience

- Microsoft Outlook experience preferred

- Demonstrated knowledge of Network Routing

- Practical knowledge of Router Switches

- Good understanding of Desktop Support

- Adeptness in DHCP DNS

- Deep understanding of Microsoft Office Suites

- Proven experience in installing and configuring operating systems, networked and local printers, and business applications

- Basic networking concepts

- Prior experience with IT support ticketing systems

- Working knowledge of user administration and bug fixing in a client server environment

- 2+ years of prior experience

- Strong problem solving and analytical skills

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

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