Intermediate Associate Quality Analyst

Citiis hiringIntermediate Associate Quality Analysts inJacksonville, FL!

If you are looking for a fast paced and challenging opportunity,apply today!

We Offer:

An industry-competitive compensation!

Day 1 Benefits!

Medical, Dental and Vision Insurance

401(k)

Tuition Reimbursementand more!

TheIntermediate Associate Quality Analystis a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Other responsibilities will include:

Performs Inbound Customer Service call monitoring

Reviews Customer interactions with call center to assess whether employees are following standard policies and procedures. Reviews loan files for completeness and accuracy of records

Performs Quality Control reviews and identifies process gaps

Works within fairly strict guidelines and under frequent supervision

Work is typically subject to standardized procedures and practices

Integrates knowledge within own specialty area with basic understanding of related industry practices

Good understanding of how the team interacts with others in accomplishing the objectives of the area

Develops working knowledge of industry practices and standards

Makes judgments based on practice and precedence; Researches and interprets information; Identifies inconsistencies in data or results

Limited but direct impact on the business through the quality of the tasks/services provided

Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Bachelor’s/University degree or equivalent experience

Must have 2 – 5 years relevant experience

Previous experience in quality, control, audit or customer service roles

Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity

About Us:

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than halfway.