Web-based CSR REP (Gainsville)

Customer Service Representative Job Summary:

The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS’s interact with customers to provide information in response to questions, concerns and complaints by phone and Internet.

Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.

Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.

Customer Service Representative Duties and Responsibilities:

Manage and prioritize multiple concerns simultaneously.

Provide appropriate and correct information to incoming customer order status and product knowledge requests.

A positive attitude, even when faced with misplaced criticism or frustration.

Process customer orders/changes/returns according to established department policies and procedures.

Provide timely feedback to company management regarding challenges or customer concerns.

Listen, document, and help resolve conflicts with customers.

Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Customer Service Representative Requirements and Qualifications:

High School diploma or GED.

Previous customer service experience.

Computer experience and aptitude.

Patience in dealing with confused or irate customers.

Problem-solving skills, and the ability to think under pressure.

Commitment to continual education about the company, products and services.

Call center experience a plus

Shift:

Close shift: 3:30p-12a during the week + 1 weekend day

To respond please email resume and put in the subject CSR POSITION or call the number in the contact box.