-
ID
#22941213 -
Job type
Full Time -
Salary
TBD -
Source
Teleperformance -
Date
2021-11-14 -
Deadline
2022-01-13
Customer Service Representative - Work from Home
Florida, Ft myers / SW florida, 33916 Ft myers / SW florida USAFull Time
Vacancy expired!
Overview:
Why You'll Choose UsTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.Benefits of working with TP include:- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Work from the comfort of your home
Responsibilities:
Primary Duties, Responsibilities and Requirements- Responsible for all customer inquiries, questions, and issues
- Provide world class customer service at all times
- Follow up to customer inquiries by taking specific action in a timely manner
- Troubleshoot equipment and system problems
- Problem solve to help customers resolve issues on first call
- Enters data from customers into various software programs
- Appropriately communicate with upset customers to resolve their inquiries
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Participates in additional training courses when needed
- Performs other related duties and assignments as required and as assigned by supervisor or manager
- Position will require inbound and outbound calls (if the call drops)
- Passion to find the right solution for the customer or the path to resolution
Qualifications:
What We're Looking for- High School Diploma or equivalent
- 18 years of age or older
- 6 months customer service experience minimum
- Typing 25 WPM
- Be proficient in PC operation and navigation
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
- High Speed Internet required, proof of internet speed required
- Dedicated workspace
Vacancy expired!
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