Customer Service Representative

Kelly Services is looking for Inbound Customer Service Representatives in Fort Myers for a busy medical center. Temporary to Permanent Pay Rate: $15-16.50 (depending on experience) Work Schedule: Monday – Friday, 8:00 am – 5:00 pm OR 8:30 am – 5:30 pm Ft Myers, FL 33912Job Description:The Contact Center Customer Service Representative position is responsible for providing excellent customer service in a team-based environment. As an inbound contact center CSR, it is important to have a friendly and empathetic customer advocate approach to assisting customers. The ability to speak clearly and concisely and remain patient and calm in escalating situations is critical. This position requires the CSR to be adaptable and organized. The CSR handles incoming calls (inquiries, complaints, scheduling, taking messages, records requests etc.) and directs calls for further problem resolution, if necessary.Requirements: High School Diploma / GED / or equivalent education preferred. 1 year of High volume /Contact Call Center experience preferred. Bilingual Spanish / English is an advantage in this position.Additional Info: Training is Mandatory- Mon-Fri 8:00am-4:30pm ( 6 weeks paid training) Masks must be work in the common areas and when facing peer…not while on the phone. Dress code- Business CasualIf you wish to be considered for this position please answer 3 preliminary interview questions:Why are you available for this position at this time?

What would you consider your greatest strength to be?

Why would you say you are a great fit for this particular role?

I look forward to hearing back. Please be sure to email me directly, in addition to applying. Send your resume and answers to the 3 questions listed above. I will be in touch on a first come, first service basis. My direct email address is: wendy.dees@kellyservices.comWhy Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.