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  • ID
    #45929330
  • Job type
    Permanent
  • Salary
    Competitive
  • Source
    Kforce Technology Staffing
  • Date
    2022-09-22
  • Deadline
    2022-11-20

Vacancy expired!

RESPONSIBILITIES:Kforce has a client that is seeking a Manager of Infrastructure Service Management (ITSM) in Doral, FL.

Overview:The Manager of Infrastructure Service Management will be responsible for providing technical leadership and driving operational excellence over various infrastructure service delivery functions. This individual manages large programs, both technical and compliance focused, that cross-over various infrastructure domains such as end-user compute, servers, databases, cloud, and network. The Manager of Infrastructure Service Management creates and executes high level strategies for implementation, improvements and remediation of appropriate access protection, system integrity/reliability, audit control, and system recovery methods and procedures for agency infrastructure. The candidate must have intricate knowledge of operating systems, network configurations and protocol implementation for desktops, servers, and mainframes, to manage and deliver infrastructure and compliance projects. Infrastructure projects may span across patching, monitoring, CMDB, etc. while Compliance projects may span across various regulatory domains such as SOX, PCI, EUGDPR, PII, etc., vulnerability management, Pen test remediations, security incidents, recoveries, breaches, intrusions, and/or system abuses. Manager, ITSM also acts as the governance body for ITIL practices and point of escalation for internal consumers regarding the end-to-end delivery of infrastructure services. They will provide oversight to ITSM functions such as Change Management, Incident Management, Service Desk, Problem Management, CMDB, Asset Management, etc. and drive Continuous Service Improvement initiatives. The individual tracks and communicates program progress to appropriate stakeholders, coordinates with both internal and external partners for managing timeline and delivery. The duties include managing appropriate labor and program financials throughout program life cycle.

REQUIREMENTS: An industry recognized Project Management Certification (PMP), security related certification (including Security +, CISSP, GSEC, GCIH, GCIA, GCFW, CSPFA, SCP) and an industry-recognized technical certification (including MCSA, MCSE, CCNA, CCNP, Network +, SCSA) is preferred Minimum of twelve years managing relationships with internal and external customers across business, infrastructure, IT, security, and compliance Minimum of ten years relevant work experience required in a corporate, fast-paced environment Experience working with and influencing Senior leadership Demonstrated career progress of growing responsibilities, roles, and impact Strategic mindset, balancing short-term and long-term strategic challenges and imperatives Microsoft operating systems, Citrix, Disaster Recovery Planning and Execution, DNS, Microsoft Active Directory, Network protocols (FTP, SFTP, FTPS, TELNET, SSL, TLS), Network Validation tools, Vulnerability scanning tools, Configuration testing tools Ability to manage projects with small teams Excellent analytical, problem solving and strategy-development skills Strong leadership skills and credibility Strong reliability, time management and results/action-oriented project management skills Able to analyze, evaluate and move quickly to support rapid decision making Effective in relationship building, collaborations and interactions with senior and executive leadership, peers, and teams across multiple functions/departments Organizational agility; Developed negotiation and consensus-building skills and experience accomplishing goals in large, diverse enterprises

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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