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    Kforce Technology Staffing
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App Support (ERP/Oracle)

Florida, Daytonabeach, 32114 Daytonabeach USA

RESPONSIBILITIES:Kforce has a client that is seeking an App Support (ERP/Oracle) in Daytona Beach, FL.

Overview:The Application Services Analyst acts as a key liaison between business stakeholders and the IT Applications team. In this role, the IT Application Services Analyst will study business functions, processes, and business applications related to distribution, logistics, sales, operations, finance, and other functional areas and help support and train these functions. The selected candidate is expected to have high levels of business acumen coupled with process knowledge, business application knowledge, and continuous improvement mentality and helps to solve business problems and develop new capabilities. This Application Support role is to support the ERP roll out (Oracle) and work with the Business Applications team. Less technical and more functional.

Roles and Responsibilities:Provide functional support of applications for users in both the branch support center and divisions: Initial interface with the customer (gathers, documents, and reviews details of issue; Routes issues as appropriate) Handle support calls - address support issues; Log and regularly monitor/update status of issues into incident management systems Assist with resolution to prevent future occurrences

Develop understanding of business functions & processes: Collect and analyze underlying data to determine process issues and opportunities Provide recommendations of improvement of common issues/high ticket volume Provide application training support as needed

REQUIREMENTS: Minimum experience: 1-3 years of experience as an Application Services Analyst/Customer Service Rep overlooking distribution, logistics, sales, operations, finance, or other major functions; Experience with Oracle E-Business and ERP knowledge a plus Required Industry Experience (Construction, Insulation, Trades, etc.); Preferably anything around application support/training related Excellent analytical and problem-solving skills Strong attention to detail, demonstrated integrity and professionalism Excellent communication, customer service and interpersonal skills, written and verbal

Tech:Application Support: Oracle Preferred Otherwise, JDEdwards/SAP/PeopleSoft

MS Applications: OneDrive O365 Environment

Custom Applications - homegrown, on the job training provided Must want to learn and pitch in where needed User Management, IAM-related tasks - just to have a knowledge of what this is would be nice to have

Background/Soft Skills: Big focus on customer service skills, written skills, grammatical skills Understanding from a BA-like standpoint Functional understanding of applications Can escalate to the Application Development/QA teams Background: Someone who worked in finance/functional - nice to have

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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