Customer Service

More than a career - a chance to make a difference in people's lives!When you have the power to make a difference in the health and well-being of others, every day is extraordinary.Are you customer driven, returning to the working force or is this your first career?$15.00 HOURLY RATE PLUS MONTHLY INCENTIVEYou will thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. If you are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time you are a match for CCS Medical! If you relate well to all kinds of people, explain things easily in ways that our patients can understand and listen attentively, and can hone in on the most important issues then.…… this is the career for you!As a Customer Service Representative, you will assist the Enrollment Sales Specialist function in managing and maintaining overall patient care duties and customer relationships for the department including contacting new patients, establishing and nourishing the relationship with outside sales, provider contacts, and patients to ensure patient records are complete prior forwarding the file as appropriate for shipment.What you’ll be doing

Referral intake and entry, including validating referral before entry to ensure compliance and acceptance for current business processes

Complete welcome call and referral source questionnaire with patient to ensure they qualify for medical supplies through their insurance plan

Responsible for contacting various referral sources (i.e. health care professionals, manufacturers, or CCS Medical partners) to confirm referral information

Collects, validates, and enters patient information and health plan information

Assists with new patient services in various functions such as patient contact on referral status

Demonstrates accountability and responsiveness to the needs of the patients

Maintains accurate patient records

Maintains a high degree of confidentiality at all times due to access to sensitive information

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements

Abides by all regulations, policies, procedures and standards

What WE Bring to the Table:We offer a wide variety of insurance benefits after 60 days of employment (medical, dental, vision, short and long-term disability and life) with a large portion of premiums paid by the company, as well as paid time off within the first year. We also offer a 401(k) plan with a generous company match and vesting schedule, financial planning, competitive salary, and an EAP-Employee Assistance Plan. Also, employees in this position have an opportunity to earn a monthly commission.What YOU Bring to the Table:

High School diploma or GED equivalent

Strong attention to detail, multi-tasking, communication, and organizational skills are essential

Demonstrated ability to accurately perform data entry and pay close attention to detail

Proficient in typing speed and accuracy

Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy

Ability to understand Medical Records documents such as safety rules, operating and maintenance instructions, and procedure manuals

Position requires evening and weekend availability

CCS Medical is an Equal Opportunity Employer /Veterans/DisabledReq No.: 2020-2675 Position Schedule: Monday-Friday In/Out: 9:30-6:30 | 10:00-7:00 External Company URL: www.ccsmed.com Street: 4800 140th Ave North Post End Date: 10/10/2020