Customer Success Manager, Business Services (Remote)

About the Business:LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.About the team:Are you looking to join an industry-leading sales organization? Our Northwest National sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk. About the job:The Customer Success Manager role works on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products across various platforms to create positive business outcomes.You'll Be Responsible For:

Engaging with clients post-implementation to address product performance inquiries and ensure ROI has been met.

Optimizing every client contact to assess additional client needs and uncover additional sales opportunities.

Preparing client correspondence per established communication plan and communicate regularly with clients, both proactively and on demand.

Resolving service delivery or quality problem issues raised by clients and working with internal teams to respond to these issues, including participating in problem resolution process with support teams. Ensuring appropriate resources remain focused on issue resolution; escalating roadblocks through management teams as needed.

Collaborating with the product team to further develop knowledge on particular solutions to enhance the client’s experience with LexisNexis Risk Solutions.

Ensuring continuous improvement by identifying changes in performance, completing and documenting analysis and drive enhancements to production.

Qualifications:

3+ years of customer success or sales experience.

Bachelor's degree in Business, etc. or equivalent experience.

Experience working with customers in a variety of industries, such as financial services, fintech, and credit.

Consultative skills with the ability to collaborate and to explore options with customers.

Strong organizational and project management skills.

Excellent communication skills, both written and verbal.

Ability to work in a team environment, by soliciting input and feedback.

Learn more about the LexisNexis Risk team and our culture here (https://relx6.wd3.myworkdayjobs-impl.com/RiskSolutions/page/bf82d8f79115100128670adbf2810000) .#LI-KW1#LI-REMOTEAt LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries.We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.In short, we enable our customers to make better decisions, get better results and be more productive.