Cancer Institute Scheduler

DescriptionCancer Institute SchedulerLocation: 2100 OCOEE APOPKA ROAD, Apopka, 32703Apopka Infusion CenterTop Reasons to work at AdventHealth Apopka

AdventHealth Apopka is a seven-story, 120-bed hospital offering an extensive range of services including expanded surgical services, advanced surgical suites and a catheterization lab

The hospital also features a 30,000-square-foot emergency department with pediatric-friendly beds, imaging services, a full-service cafeteria, chapel, gift shop and on-site fire station

The hospital opened in December 2017, replacing the 50-bed hospital that AdventHealth had operated in downtown Apopka for more than four decades

Work Hours/ShiftShift: 8:00a-4:30p, Monday-FridayDescription

Ability to use discretion when discussing personnel/patient related issues that are confidential in nature, responsive to ever-changing matrix of The Cancer Institute Departments and hospital needs and acts accordingly.

Mature judgment in dealing with patients, physicians, and insurance representatives.

Ability to be responsive and able to perform without close supervision.

Ability to listen and document notes simultaneously.

Intermediate knowledge of personal computer applications and proficient in Word, Excel, Outlook, and OneNote.

Ability to operate general office machines such as computer, fax machine, printer, and scanner.

Self-motivated, critical thinker with outstanding customer service skills and a high level of patience and professionalism.

Strong ability to build and sustain relationships in both clinical and non-clinical environments.

First Contact Resolution approach in handling consumer complaints, issues, or grievances.

Ability to communicates professionally and effectively in English, both verbally and nonverbally, and utilizes effective listen and questioning techniques.

Excellent telephone etiquette.

Excellent problem-solving techniques and listening skills.

Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion, based on volume of work within specific deadlines.

Adheres to government guidelines such as CMS, EMTALA, and HIPPA and AdventHealth corporate policies.

Exposure to insurance benefits; ability to decipher insurance benefit information.

Knowledge of computer programs and electronic health record programs.

Basic knowledge of medical terminology.

QualificationsEDUCATION AND EXPERIENCE REQUIRED:

High School Grad or Equiv and 1+ years experience

EDUCATION AND EXPERIENCE PREFERRED:

One year of direct Patient Access experience

One year of relevant healthcare experience

One year of call center experience

Associate or bachelor's degree in Business Administration or in industry-related field

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.Category: Patient Financial ServicesOrganization: AdventHealth ApopkaSchedule: 1 - DayShift: AdventHealth ApopkaReq ID: 23005858We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.