Tier 2 Service Desk Position (Various Shifts)(Army Pentagon)POSITION SUMMARY: Under general supervision, performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems. Works on moderately complex applications such as enterprise software, domain-specific software, or applications with large data sets used for mission critical tasks. Confers with end users to determine types of hardware and software required.RESPONSIBILITIES:- Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies to suit.- May maintain or utilize telecommunications protocols.- Installs new hardware and maintains existing hardware.- Trains end users in use of equipment and software.- Assist employees with software issues, troubleshooting desktop hardware, and managing our printer environment.- Installing, configuring, and troubleshooting various Microsoft applications such as word, excel and outlook- Analyze and troubleshoot issues that may require vendor intervention/assistance or a multidisciplinary team to resolve and when necessary providing options.- Participate in On-Call rotation as assigned by management, complying with the departmental on call policy.- Participate in after-hours support activities as required.- Identify areas for technical improvement through hardware, software, or process change. This includes making recommendations for upgrades and/or new desktop hardware, peripherals, and software.- Collaborating with Change and Release Management, Multimedia Technician, Service Desk to address hardware software testing and evaluation, including new technologies.- Provide daily advanced expert level support for desktop related equipment and software(PCs, peripherals, laptops, printers, mobile devices, phones, scanners, workstation on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe)- Compose Standard Operating Procedures and Work Instructions for use by the Service Desk and other PC Technicians.- Adhere to Asset management processes to ensure accurate recording of company resources from receipt, to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy.- Deploying, configuring, and troubleshooting laptop and desktop hardware- Deploying, configuring, and troubleshooting Microsoft operating systems- Deploying, configuring, and troubleshooting VOIP telephones- Deploying, configuring, and troubleshooting a variety of printing solutionsREQUIRED QUALIFICATIONS:- Top Secret clearance with SCI eligibility- Bachelor of Science Degree in Information Technology or Computer Science- 5 years of Help Desk experience- CompTIA Security+ (or equivalent IAT-II Baseline Certification)- Must be able to life up to 25 pounds- Must be physically able to deliver and install computer equipment and printers- Must be able to crawl under desks for installation process- Must be a US Citizen due to Federal Contracting RequirementsABOUT US:CoreSys Consulting is a Veteran Owned Small Business (VOSB) working primarily with the US Government. We hold an ISO 9001:2015 certification. The CoreSys leadership team has over twenty years of project planning, execution, and maintenance of Information Technology (IT) systems. We specialize in Custom Application Development, Enterprise Architecture and Governance, DoD Architectural Framework (DoDAF), Service Oriented Architecture (SOA), CIO Support, Application Transformation and Modernization, J2EE / Open-Source Solutions, Data Warehousing, plus much more. Full time employees are eligible to participate immediately in CoreSys Consulting Services’ competitive employee benefits package, which includes medical, dental, vision, disability, and life insurance as well as participation in our 401k program with a company match.
