Senior Solutions Engineer

Vacancy expired!

Job Title: Senior Solutions Engineer

Location: Washington, DC

Duration: 12 Months

Certification Required: Comptia A+, MCSE, ITIL, DEll certified technician and MCDST

Description:

• Work independently within established policies and procedures.
• Communicate problem resolution and additional information to customer groups, engineering and support teams, and other IT support groups.
• Communicate technical problems in a non-technical manner, to customers with varying levels of technical expertise.
• Act as escalation point for the Tier 1 support.
• Troubleshoot desktop, laptop, printers when needed
• May be responsible as "primary " support analyst for custom Applications.
• May be responsible as "primary " support analyst for standard Enterprise Applications.

Required skills:

• Minimum two (2) certifications: CompTIA A+; MCSE (Microsoft Certified Systems Engineer); MCDST (Microsoft Certified Desktop Support Technician)

• Dell Certified Technician

• ITIL (Information Technology Infrastructure Library)
• Minimum 3 to 5 years' experience in a high profile and fast-paced Help Desk/Desktop Support environment required.
• Demonstrate expertise in Microsoft operating systems.
• Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Office Project and Office Visio
• Experience with Microsoft Exchange
• An aptitude for providing positive customer service.
• Experience within a Desktop Helpdesk.
• Good communication, problem solving and technical writing skills.
• An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.
• Displays courtesy and sensitivity
• Manages difficult or emotional customer situations
• Meets all commitments
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Use internal knowledgebase on every interaction
• Provide knowledgebase content on a weekly basis.

About our Company: -22nd Century Technologies is a business enterprise that supports demanding staffing programs forCorporations and State and Local Government Agencies. Its journey began in 1997 by supporting large Federal contracts which nudged us in the direction of creating large candidate pools across the country. Over the last 20 years, we have built a strong business model that is carefully constructed to deliver on multiple facets. We have proven past performance of providing services that exceed our clients' expectations. Today 22nd Century technologies supports clients in all 50 states and has grown to be a company that is trusted and sought for providing a complex mix of workforce solutions. With a firm grip on the entire spectrum of staffing solutions, we have placed more than 500,000 skilled resources and delivered 15 million+ man-hours.“22nd Century Technologies is an Equal Opportunity Employer" and “s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Vacancy expired!