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  • ID
    #46051941
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    CareFirst
  • Date
    2022-09-27
  • Deadline
    2022-11-25

Vacancy expired!

Resp & Qualifications

In September 2021, we introduced CloseKnit: CareFirst’s new Primary Care Practice. CloseKnit takes quality care personally. We’re a new kind of patient-centric, virtual-first primary care practice. Open 24/7/365 through our convenient app. Our providers deliver care that’s continuous, connected and uncomplicated.

Not something you’ve heard people say when describing a healthcare experience? We know. That’s exactly why we show up every day at CloseKnit. To change the narrative and truly make quality care simple. To calm nerves, to solve pains, to soothe fears and to champion for our patients.

Do you share our passion for patient care that’s supportive and transparent? Then we need you. We offer competitive compensation and benefits. And we’re in your corner, just like we are for our patients. Help us define the future of care delivery.

CloseKnit is currently hiring a Technical Support Specialist I to join their team.

PURPOSE:

Provides First-Level User Support by identifying user problems; researching answers; guiding user through corrective steps; recommending documentation updates.

ESSENTIAL FUNCTIONS:
  • Provides answers to users by identifying user problems; researching answers; guiding user through corrective steps.
  • Supports 24x7x365 operations by participating in an oncall rotation
  • Administers compliance and security policies on end user access
  • Improves user references by recommending documentation updates.
  • Identifies and documents system problems and risks; recommends changes. escalates any data breaches to the appropriate teams
  • Improves help desk job knowledge by attending training sessions; reading technical publications. Contributes to help desk and organization success by welcoming related, different, and new requests; helping others accomplish job results.
  • Develops user training programs by identifying learning issues; recommending instructional language.

QUALIFICATIONS:

Education: High School Diploma or GED

Experience: less than one year IT or customer service field

Preferred Qualifications:
  • Experience resolving issues with computer hardware or software.
  • Technical certification
  • ITIL certification

Knowledge, Skills and Abilities (KSAs):
  • Strong technical and computer skills
  • Ability to recognize, analyze, and solve a variety of problems
  • Excellent communication skills both written and verbal
  • Skill in completing assignments accurately with attention to detail
Department

Department:Strategic Care Delivery

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

#LI-KL1

Vacancy expired!

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