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ID
#46051941 -
Job type
Permanent -
Salary
TBD -
Source
CareFirst -
Date
2022-09-27 -
Deadline
2022-11-25
Technical Support Specialist I (CloseKnit)
District of Columbia, Washington, 20002 Washington USAPermanent
Vacancy expired!
Resp & Qualifications
In September 2021, we introduced CloseKnit: CareFirst’s new Primary Care Practice. CloseKnit takes quality care personally. We’re a new kind of patient-centric, virtual-first primary care practice. Open 24/7/365 through our convenient app. Our providers deliver care that’s continuous, connected and uncomplicated.Not something you’ve heard people say when describing a healthcare experience? We know. That’s exactly why we show up every day at CloseKnit. To change the narrative and truly make quality care simple. To calm nerves, to solve pains, to soothe fears and to champion for our patients.Do you share our passion for patient care that’s supportive and transparent? Then we need you. We offer competitive compensation and benefits. And we’re in your corner, just like we are for our patients. Help us define the future of care delivery.CloseKnit is currently hiring a Technical Support Specialist I to join their team.PURPOSE:Provides First-Level User Support by identifying user problems; researching answers; guiding user through corrective steps; recommending documentation updates.ESSENTIAL FUNCTIONS:- Provides answers to users by identifying user problems; researching answers; guiding user through corrective steps.
- Supports 24x7x365 operations by participating in an oncall rotation
- Administers compliance and security policies on end user access
- Improves user references by recommending documentation updates.
- Identifies and documents system problems and risks; recommends changes. escalates any data breaches to the appropriate teams
- Improves help desk job knowledge by attending training sessions; reading technical publications. Contributes to help desk and organization success by welcoming related, different, and new requests; helping others accomplish job results.
- Develops user training programs by identifying learning issues; recommending instructional language.
- Experience resolving issues with computer hardware or software.
- Technical certification
- ITIL certification
- Strong technical and computer skills
- Ability to recognize, analyze, and solve a variety of problems
- Excellent communication skills both written and verbal
- Skill in completing assignments accurately with attention to detail
Vacancy expired!
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