Technical Solutions Architect - Enterprise | ThousandEyes

Who We AreThe name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.What You’ll DoWe are looking for an exceptional Technical Solutions Architect to join our team of super heroes supporting in the DC territory. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the enterprise sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.The candidate should possess the following:5+ years of Solutions Engineering Experience

Excellent presentation, communication, and problem-solving skills

Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)

Knowledge of application and network infrastructures

Knowledge of unified communications

Experience with application and network performance analysis solutions

Experience with packet analysis of network and application protocols

Experience with scripting languages (e.g., Python, Perl, Javascript)

Experience with Apple, Linux and Microsoft operating systems

Responsibilities include:Support the technical sales process

Assist sales in technical prospecting to help uncover opportunities

Demonstrate solution to showcase capabilities and use-cases

Build and maintain a technical and trusted advisor relationship with customers

Support customers during solution trials

Scope and architect solution deployments

Present to decision makers during trial wrap-up meetings

Participate as a member of the Solutions Engineering teams

Participate on weekly team meetings

Participate in quarter business review sales meetings

Present technical topics and successful wins

Share technical challenges and ways to overcome

Interact with team to ask questions, share experiences, and exchange ideas

Help establish and enhance demonstration material showcasing the solution

Research technical topics impacting the industry to grow as an industry leader

Interface with Marketing

Support trade shows and networking events

Support ThousandEyes Connect events

Contribute to blog and social media posts

Suggest and contribute to white-papers and case-studies

Interface with Product Management and Engineering

Provide solution feedback from hands-on use and customer interaction

Provide solution suggestions and enhancements to drive solution strategy

Participate, drive and provide feedback on internal and external solution beta programs

Interface with Customer Success

Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)

Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do -you can’t put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.