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  • ID
    #32202797
  • Salary
    TBD
  • Source
    Deloitte
  • Date
    2022-01-21
  • Deadline
    2022-03-22

Vacancy expired!

Are you passionate about helping clients solve complex challenges and supporting them through critical transformations? As a member of our Sales & Service Excellence practice, you will design and implement sales and service experiences, capabilities, and architecture required to bring customer strategies to life. Would you like to work for an organization committed to your professional development and personal success? Deloitte offers an award-winning culture that supports our employees' development of their personal brand through learning opportunities, professional experiences, inclusion, collaboration and personal well-being. Work you'll do Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. Responsibilities include, but are not limited to: Help companies maximize the return for their digital sales enablement and sales operations infrastructure investment

Work with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)

Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology tools

Offer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support

Act in a mentoring capacity to support the career development of other colleagues

Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.

Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting

The team

Commercial Excellence & Experience Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets. Professionals will serve our clients through the following types of work: Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

DigitalMix | an integrated set of platforms to enable business re-platforming

Qualifications Required:

Providing subject matter expertise in Customer and Contact Center operations

Experience in Customer Engagement or Customer Experience

Experience in Customer Technologies such as Multi- and Omni-Channel

Creating Contact Center Assessments across people, process, and technology and developing and delivering executive presentations.

Leading Contact Center Outsourcing selection and ramp up.

Creating robust business cases

Conducting performance analysis utilizing system and human generated data

Solid understanding of contact center technology (ACD, PBX, WFM, CTI, QA, IVR, and KM) with a preference for deep knowledge in at least one.

Apply practical experience with the full lifecycle design and implementation of contact center client projects

Driving decision making processes to assist clients with next step conclusions

Identifying potential add on opportunities with existing clients

An undergrad plus +5 years consulting and/or industry experience is required or MBA +2 years relevant experience

Bachelor's Degree

Ability to travel 50% (While travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

Must be legally authorized to work in the United States without need for employer sponsorship, now or at any time in the future.

Preferred:

Ability to work independently and manage multiple task assignments.

Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

An advanced degree

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Vacancy expired!

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