Senior Network Administrator

Job Description

The Senior Network Administrator will be responsible for the support, maintenance and troubleshooting of DFC's networking infrastructure.

• Install, configure, manage and troubleshoot Cisco switching, traffic shaping and routing infrastructure.
• Install, configure, manage and troubleshoot Aruba wireless routing infrastructure.
• Install, configure, manage and troubleshoot Aruba Network Access Control (NAC) infrastructure.
• Install, configure, manage and troubleshoot Citrix NetScaler infrastructure.
• Proactively monitor telecom circuits, system and network performance (availability, utilization, throughput, and latency).
• Troubleshoot systems and network issues, identify and analyze root cause, and implement corrective actions.
• Provide lifecycle management for all supported systems.
• Maintain all cabling infrastructure at desktops, patch panels, network equipment and video conferencing systems.
• Create and maintain network documentation to ensure that it is complete and accurate.
• Provide support for all OIT-issued end-user IT equipment (laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices and assorted peripheral devices) to support the current organizational IT structure and accommodate all future changes (to include but not limited to equipment refresh and migrations)
• Current PC refresh cycle is 1/3 of the agency per year.
• We currently have a Mobile Device Management (MDM) tool in-house, but the Service Desk will be responsible for Service Desk technical assistance on devices.
• Conference room support: Service Desk will conduct an early morning walk-through of all DFC HQ Conference Rooms.
• Provide sufficient staff to answer calls and respond to e-mail, voicemail, IM / chat, desk side, and walk-in requests for service and resolution of incidents within in SLAs
• Issuing loaner/new IT Equipment
• Shipment/Mailing of hardware or parts required:
• Create, maintain, and update documentation on Service Desk work instructions for the provisioning of services, resolution and recovery from incidents for those issues within the scope of Service Desk control and Tier III as well as tickets escalated outside the Service Desk (where applicable)
• Perform daily status checks of the Service Desk phones, email, and ticketing system at the start of each business day and send the status update to the COR and or provide status at morning Operations meeting at 7:30 A.M. EST
• Perform daily verification for enterprise printing, scanning and faxing. Ensure all opened tickets (to include tickets outside of Service Desk) are actively being worked and are addressed
• Provide written reports on a scheduled and ad-hoc basis
• Manage inventory of the Service Desk IT Stock equipment and advise the COR when there is a low inventory of IT stocked items; inventory includes (but not limited to) docking stations, cables, keyboards, mice, hard drives,
• Provide desk-side visits by Tier I staff to end users at DFC OIT HQ if remote assistance is not effectively possible
• Upon the first follow-up, desk-side visits by Tier I must be conducted
• Provide support for all OIT-managed applications and services
• Utilize Cisco Unified Contact Center Express for automatic call distributor (ACD) and metric reporting Provide support, and manage the delivery (mail delivery for remote locations) and set-up of all OIT-approved end user equipment for DFC OIT headquarters and manage the delivery and set-up of all new personnel equipment prior to the start date (i.e. phone,laptop, peripherals)
• Coordinate the warranty/non-warranty repair of all OIT-approved end user hardware after authorization by the COR
• Manages all government assets; policy, procedures, tracking, auditing.
• Draft, update, maintain Standard Operation Procedures (SOP's) and checklists and store in a master document repository. Manage active directory user accounts per DFC account lifecycle management policy, to include disabling inactive user and admin accounts, account review, administrative account management
• Office 365 exchange account management and retention policies
• Azure admin and role management, storage management and resource utilization and governance management
• Onboarding and offboarding of DFC employees and contracting staff
• Assist CISCO in resolving Plan of Action and Milestones (POA&M) as needed
• Manage and maintain a centralized inventory of all physical and virtual servers, network equipment, and vendor contacts. Provide ongoing capacity and trend analysis for server infrastructure components for servers to include items such as disk space, CPU and memory to maintain healthy levels of performance.
• Provide ongoing capacity and trend analysis for network infrastructure for bandwidth, available port capacity and other key metrics to maintain healthy levels of performance.
• Provide ongoing management and reporting of software licensing to ensure sufficient quantities exist to maintain operations for users and systems, artifacts when requested from OIG and internal audits from patch management (routine and emergency), WebEx and other AV/conference support, high quality, professional customer service that builds and maintains a positive customer experience.
• Approaching close out of this contract, the vendor must support the transition to new service desk vendor including knowledge sharing.

Qualifications

·Minimum Requirements

US Citizenship Required

· DOD Secret Clearance Required

· 7-10 Years of Experience as a Network Administrator

· Bachelors Degree in Computer Science or Information Technology.

Additional Information

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/TravelReimbursement (metropolitan areas)

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.