-
ID
#41250228 -
Job type
Permanent -
Salary
TBD -
Source
SAIC -
Date
2022-05-19 -
Deadline
2022-07-18
ServiceNow Architect
District of Columbia, Washington, 20001 Washington USAPermanent
Vacancy expired!
Job ID: 2207330
Location: WASHINGTON , DC , US Date Posted: 2022-05-12Category: SoftwareSubcategory: SW EngineerSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: NoneClearance Level Must Be Able to Obtain: Public TrustPotential for Remote Work: YesDescription SAIC is looking for an experienced ServiceNow Architect to join our team supporting the Department of Transportation (DOT). High Priority qualifications, skills, experience, certifications- 15+ total years of relevant IT experience in a technical field with 5+ years of experience as an Enterprise Architect for a major Service Management System (preferably ServiceNow).
- SMS Technical leader, resolves escalations and analyzes impacts of new requirements.
- ITIL Foundation Certification
- Validated completion of courses towards ServiceNow Certified Master Architect (CMA) Certification.
- Current ServiceNow Certified System Administrator (CSA) Certification
- Ability to architect solutions to accommodate complex business needs and design architecture to align technologies from network, compute, storage, platform, cloud, database, software, systems, security, mail, and others.
- Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice.
- Implement end-to-end ITSM system enhancements to improve service delivery.
- Effective communicator and relationship builder to system stakeholders and organizational leadership.
- Ascertain information about current organizational processes and how to organize and improving IT Service Management practices based on the feedback.
- Engage with teams to improve business and technology processes through technology, using standard industry best practices
- Must be able to support numerous large projects at one time, assist with future planning, and stay current on standard architecture frameworks for the Federal Government.
- Perform change assessments, attend change control boards, provide, or perform required change documentation and procedures.
- Document platform design. Creates and maintains existing architecture view.
- Adhere to DevSecOps principles to ensure security across the platform and ancillary systems.
- Responsible for leading and facilitating Service Management System (ServiceNow) upgrades
- Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow.
- Perform response and resolution for escalated SMS service requests and incidents.
- Assist the platform administrators/developers with incident resolution and provide best practice guidance while adhering to existing DOT standards.
- Serve as a mentor to share knowledge, provide coaching while learning from others.
- Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).
- 15+ years of relevant IT experience in a technical field and 5+ years of experience as an Enterprise Architect for a major Service Management System (preferably ServiceNow).
- Bachelor's degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years experience in lieu of degree).
- Validated completion of courses towards ServiceNow Certified Master Architect (CMA) Certification.
- Current ServiceNow Certified System Administrator (CSA) Certification is required.
- ITIL Foundation Certification
- US Citizen or Green Card Holder.
- Ability to attain a Public Trust clearance.
- 5+ years of direct experience in ServiceNow is preferred.
- One or more of the following current ServiceNow Certifications is desirable:
- Certified Master Architect (CMA)
- Certified Implementation Specialist - IT Service Management (CIS-ITSM)
- Certified Application Specialist - Customer Service Management (CAS-CSM)
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