Microsoft Dynamics 365 eCommerce / Retail Techno-Functional

Interim Remote due to Covid-19

• 8+ years of experience in leading and managing Microsoft Dynamics 365 Commerce / Retail support project
• Experience of D365 Commerce / AX 20212 Retail implementations and support
• Experience of rollouts, deployments, upgrade
• Experience of code / fix push to EMPOS
• Experience of setting up new stores, store migrations
• Experience of SLA based support
• Experience of configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station, MPOS
• Experience of working on incident management tools like ServiceNow
• Good exposure to Finance & SCM domains and industry knowledge
• Flexible with work hours
• Work with offshore team in India and guide them with issue resolution
• Ability to manage requirements/scope and risks appropriately
• Ability to identify risks, issues, find solution and plan/manage them
• Good at client interactions, able to set & manage stakeholder expectation
• Good presentation and communication skills
• Good experience of working in multi-vendor environment