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  • ID
    #32200328
  • Job type
    Permanent
  • Salary
    Competitive
  • Source
    Matlen Silver
  • Date
    2022-01-20
  • Deadline
    2022-03-21
 
Permanent

Vacancy expired!

As an IAM ForgeRock Operations Lead, within our Enterprise Technology division, you will be responsible for the maintenance, support and configuration of a variety of technologies used to support Customer Identity and Access Management.

Some of the things you ll be doing
  • Ensure the integrity and availability of Customer Identity and Access Management (CIAM) technologies
  • Develop understanding and expertise in the CSC deployment of ForgeRock
  • Manage operations across support organization - 3rd parties, ET operations, applications development
  • Manage communications during incidents and releases
  • Create and maintain support documentation (operation run book, SOPs, asset inventory, alert response, incident response plans, data flow diagrams, architecture drawings)
  • Collaborate with engineers and developers to troubleshoot applications
  • Take part in after-hours on-call support rotation. Support patching and deployment activities after hours as needed.
  • Execute production releases (change control, communications, testing)
  • Plan scheduled maintenance upgrades, security patching, enhancements, defect resolution
  • Support new customer federation with ForgeRock
  • Respond to audit inquiries and generate compliance evidence
  • Develop and maintain technical expertise in IAM technologies

What technical skills, experience and qualifications do you need?
  • Understanding of ForgeRock products (AM, IDM, DS, IG).
  • Experience supporting IAM solutions using SAML, OIDC and Oauth2 protocol. Experience supporting custom development using Java, JSON, SAML, OAuth2.
  • Experience with ForgeRock containerization, Kubernetes and RedHat OpenShift
  • Experience across programming languages (Java, .Net, scripting languages)
  • Able to support the DevOps team during ForgeRock integration.
  • Experience with system monitoring tools
  • Able to convey risk to all levels of the business, from management to operations and development teams.
  • Effective oral and written presentation skills with the ability to communicate productively with technical and business teams
  • Strong commitment to customer service and customer satisfaction
  • Strong analytical and troubleshooting skills
  • Ability to work in a fast paced, highly dynamic environment

Vacancy expired!

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