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  2. Delaware
  3. Wilmington
  4. Architect/engineer/CAD
  5. Genesys Engineer
  • ID
    #6085476
  • Job type
    Contract
  • Salary
    TBD
  • Source
    Infinity Consulting Solutions
  • Date
    2020-11-24
  • Deadline
    2021-01-23

Genesys Engineer

 Delaware, Wilmington, 19801 Wilmington USA
 
Contract

Vacancy expired!

Job Description - Genesys Engineer

ICS is working with a Fortune 500, industry leading financial institution in Wilmington, DE who is looking for a Genesys Engineer. Can you picture yourself working for one of America's Ideal Employers? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation. They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group. With on-site training and mentoring, they are committed to your professional development as well.

Job Description:
  • 6+ years of experience in Contact Center Technology using Genesys Framework.
  • Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc is mandatory
  • Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer.
  • Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)
  • Expertise on Genesys Rules System
  • Development of Rules using Genesys Rules Developer Tool (GRDT)
  • Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, Deployment
  • GRAT Audit Trial , GRE Cluster etc

Application logs troubleshooting such as:
  • SIP Server/T-Server (T-Lib)
  • SIP Messaging
  • Universal Routing Server
  • Orchestration Server
  • Stat Server
  • GVP Components
  • Genesys Rules Engine
  • Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit,
  • SCXMLQueueQuery, etc.

Other:
  • Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration
  • and Management, Routing & Media components with integration experience.
  • Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys
  • config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
  • Working knowledge in the installation and configuration of the Genesys suites is a plus
  • Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc is a plus
  • Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus
  • Knowledge on Cloud Computing technologies such AWS, Azure etc is a plus
  • Knowledge on Genesys SDK development is a plus
  • Experience working on Genesys Administrator Extensions, Genesys Administrator and CME.
  • Good communication skills (Written and oral).

Vacancy expired!

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