-
ID
#6121011 -
Job type
Permanent -
Salary
Up to $16.5 -
Source
Computer Aid, Inc. -
Date
2020-10-28 -
Deadline
2020-12-26
Bilingual (Mandarin/English) Service Desk Analyst
Delaware, Newark, 19702 Newark USAPermanent
Vacancy expired!
- Resetting passwords.
- Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems.
- Provide first level contact and convey resolutions to customer issues utilizing a knowledge base.
- Properly escalate unresolved issues to the next level of support with strong supporting documentation.
- Keep peers and management informed of trends, significant problems, and unexpected delays.
- Utilize excellent customer service skills and exceed customers' expectations
- Ensure proper recording, documentation and closure of all records.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of Service Desk procedures, products and services.
- 0-6 months' experience in a Service Desk role
- 0-6 months of customer service experience in a professional industry
- High School Diploma or GED; additional qualifications would be a plus
- Strong troubleshooting and documentation skills
- Must be fluent in Mandarin Chinese (both written and oral)
- Active Directory Experience
- Desktop and Laptop hardware support experience
- Understanding of LAN/WAN technologies and protocols
- Must be available to work the required shift: Sunday evening through Friday morning 8:00pm-4:00am
- Excellent customer service skills
- Strong attention to detail and strong communication skills (both written and oral)
- Excellent work ethic
- Problem-solving skills
- Solution driven
- Detail oriented
- Spends the majority of the day in a stationary position
- Occasionally needs to move about inside the office to access printers, file cabinets, and other office equipment
- Controlled climate office environment which would include own desk/cubicle space.
- Occasional ability to work from an off-site location
- Operating a computer and communicating over the phone.
Vacancy expired!
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