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  • ID
    #46886599
  • Job type
    Contract
  • Salary
    USD28 - USD32
  • Source
    Randstad Technologies
  • Date
    2022-11-02
  • Deadline
    2022-12-31

Desktop Support

Delaware, Newark, 19713 Newark USA
 
Contract

Vacancy expired!

job summary:

Day to Day Responsibilities of this Position and Description of Project:

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Email:

About Us:

We are revolutionizing the world of healthcare through digital transformation and building a world-class software engineering practice. Our high caliber team delivers leading edge technology and drives innovation to solve complex business challenges. Using collective innovation we are turning visions into action and challenging what is possible to support the healthcare of 1 in 15 individuals.

About You:

You are a highly collaborative, strategic risk-taker driven to make a difference and change the face of healthcare. You thrive in a supportive, result-oriented community and are committed to the relentless pursuit of continuous growth. You are highly agile, excel in fast-paced environments and willing to push outside your comfort zone. You are ready to find your purpose at work

Requirements:

  • Great

    customer service and communications including Executive support
  • IT End user compute troubleshooting (Windows/MAC, PC Hardware, Audio Video/ Conference rooms/ Printers/ Smartphones + Telephony/Networking
  • Operational Discipline : Follow Processes , working knowledge of Service Now for Incident/Request and Asset Management would be a plus
  • Highly motivated , self-reliant and great team player. Some of these roles will have a remote manager.
  • These are all full time

    onsite critical worker roles during Covid.

    • This is an

      onsite role supporting local and remote employees
    • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
    • SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.
    • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
    • Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
    • Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
    • Follow up on outstanding incidents/requests to provide better customer satisfaction
    • Provide walk-thru customer first service, interact with our end user base
    • Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services
    • Complete ticket logging/classification/categorization correctly and efficiently
    • Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
    • Maintain appropriate stockroom level by adhering to procurement and asset inventory process
    • Act as escalation point for any IT related issues
    • Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking
    • strong Customer Service, collaboration and communication skills
    • Technical Knowledge of Audio Visual and Conference technology a big plus
    • Working knowledge of Service Management (ITIL) and use of Service Now
    • Disciplined approach to following operational processes

Provide first-level on-site deskside IT support of customers' software, operating system and hardware requests. Investigate, research, and resolve moderately complex issues.

Respond to requests and document tickets in Service Now following Centene's policy and procedures.

Perform software installations, upgrades, and configure customer-specific software.

Review team's current processes and recommend process improvements.

Document installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams.

Train users and communicate policies and standards to improve software performance and customer service.

Act as a technical resource for Information Technology support coordinators.

Serve as contact in providing on-site customer service and moderately complex technical support to internal partners and vendors.

Deskside services - image computers, prep computers, manage, distribute, and collect inventory (need organization skills), work with Dell on damaged equipment, etc.

  • Support 400-500 people

Metrics: timeframes to complete, timeframe to pick up tickets/request tickets

Education/Experience:

High school diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred. 5+ years of technical support experience. Knowledge of Windows operating systems required and ServiceNow experience a plus.

location: Newark, Delaware

job type: Contract

salary: $28 - 32 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Day to Day Responsibilities of this Position and Description of Project:

About Us:

We are revolutionizing the world of healthcare through digital transformation and building a world-class software engineering practice. Our high caliber team delivers leading edge technology and drives innovation to solve complex business challenges. Using collective innovation we are turning visions into action and challenging what is possible to support the healthcare of 1 in 15 individuals.

About You:

You are a highly collaborative, strategic risk-taker driven to make a difference and change the face of healthcare. You thrive in a supportive, result-oriented community and are committed to the relentless pursuit of continuous growth. You are highly agile, excel in fast-paced environments and willing to push outside your comfort zone. You are ready to find your purpose at work

Requirements:

  • Great

    customer service and communications including Executive support
  • IT End user compute troubleshooting (Windows/MAC, PC Hardware, Audio Video/ Conference rooms/ Printers/ Smartphones + Telephony/Networking
  • Operational Discipline : Follow Processes , working knowledge of Service Now for Incident/Request and Asset Management would be a plus
  • Highly motivated , self-reliant and great team player. Some of these roles will have a remote manager.
  • These are all full time

    onsite critical worker roles during Covid.

    • This is an

      onsite role supporting local and remote employees
    • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
    • SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.
    • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
    • Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
    • Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
    • Follow up on outstanding incidents/requests to provide better customer satisfaction
    • Provide walk-thru customer first service, interact with our end user base
    • Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services
    • Complete ticket logging/classification/categorization correctly and efficiently
    • Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
    • Maintain appropriate stockroom level by adhering to procurement and asset inventory process
    • Act as escalation point for any IT related issues
    • Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking
    • strong Customer Service, collaboration and communication skills
    • Technical Knowledge of Audio Visual and Conference technology a big plus
    • Working knowledge of Service Management (ITIL) and use of Service Now
    • Disciplined approach to following operational processes

Provide first-level on-site deskside IT support of customers' software, operating system and hardware requests. Investigate, research, and resolve moderately complex issues.

Respond to requests and document tickets in Service Now following Centene's policy and procedures.

Perform software installations, upgrades, and configure customer-specific software.

Review team's current processes and recommend process improvements.

Document installation guides and workflow proces

Vacancy expired!

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