Incident Manager

Computer Enterprises Inc. is currently hiring for an Incident Manager for our client in Wilmington, DE. Candidates should have excellent customer service skills.

• Crucial part of the Production Support team which is responsible for managing incidents for new and existing Products.
• This Incident Manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines. Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners.
• This position will interface with various operations teams to bring quickly and timely resolutions to incidents.
• Work is performed in a 24/7 operations environment.
• Must be available to work weekends and holidays on an on call basis.
• Bachelor’s degree in Computer Science, Engineering, Business or related field or equivalent work experience is required.
• Typically has 3+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions.