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  • ID
    #32184180
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Motion Recruitment
  • Date
    2022-01-20
  • Deadline
    2022-03-21

Technical Analyst

Connecticut, Stamford, 06901 Stamford USA
 
Permanent

Vacancy expired!

Technical Analyst This company is a wholly owned unit of The Interpublic Group of Companies, the world's leading marketing communications company. This is a full-time position, and are looking for a hybrid model, the candidate will need to come in 2-3 days a week, and can pay up to 75k DOE This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues. The candidate will be expected to scope out the End User's computing environment and work towards a timely issue resolution. Many end users rely significantly on their computer, mobile device, and other technology and therefore, timely issue resolution is critical. You will work with the Enterprise Service Desk as well as Interpublic GIS teams. You may interface with all levels of employees across the company.

What You Will Be Doing:
  • Provide technical end-user desktop computer support as needed
  • Install, configure, and troubleshoot desktop systems, workstations, mobile devices, servers, and network issues
  • Resolve end user's desktop computer and mobile device issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades and new desktop hardware
  • Troubleshoot problems applying established techniques, procedures or specific standards described in organizational operating guidelines
  • Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position
  • May also perform other duties as assigned by their manager

Desired Skills & Requirements
  • Bachelor's degree and/or 3+ years equivalent technical support work experience
  • Experience in
    • Windows 10
    • OSX10.14 and above
    • O365 Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
    • Internet Browsers (Internet Explorer, Safari, FireFox, Chrome, Edge)
    • TCP/IP
    • Server, Desktop and Laptops (Dell, HP, Apple)
    • Cloud: Egnyte, OneDrive, G Suite
    • Troubleshooting remote access & network issues
    • LAN/WAN
    • Phones / Video Conferencing (Teams, Skype for Business, Zoom, WebEx, Blue Jeans)
    • SOX Compliance (Sarbanes-Oxley Act)
    • Customer focused and solution-oriented
    • Enjoy contributing to a team
    • Attention to detail

Competitive Salary The Offer- Up to 75k DOE Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position doesn't provide sponsorship.

Vacancy expired!

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