-
ID
#30764329 -
Job type
Contract -
Salary
$20 - $25 -
Source
Systech Corp, Inc. -
Date
2021-12-13 -
Deadline
2022-02-11
Help desk Engineer
Connecticut, Stamford, 06901 Stamford USAContract
Vacancy expired!
- Handles break/fix, configuration issues, troubleshooting, software installations, and coordinating with L3 vendors/support groups.
- Use SOP/KB articles for resolution where available and use their technical skills to troubleshoot and resolve the issue
- Respond, investigate, and resolve incidents related to desktop and mobile device operating system environment such as:
- Build SOPs for the level 1 agents for faster issue resolution and effectiveness
- Ticket analysis for data analysis and improvement
- Coaching Help Desk teams
- Support end users via Phone Call, Email or Chat. Visit user desk as necessary.
- Microsoft outlook, basic networking, Intune, MS Teams O365, Print and Azure skills
- Windows 10 & Application Related Troubleshooting
- Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
- Be part of P1 Incident Management Calls
- Energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated
- Obtain High Customer Satisfaction Survey feedback
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Apply diagnostic utilities to aid in troubleshooting.
- Incident resolution and Ticket closure
Vacancy expired!
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