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  • ID
    #30764329
  • Job type
    Contract
  • Salary
    $20 - $25
  • Source
    Systech Corp, Inc.
  • Date
    2021-12-13
  • Deadline
    2022-02-11

Help desk Engineer

Connecticut, Stamford, 06901 Stamford USA
 
Contract

Vacancy expired!

NOTE: (this is Onsite Position from day one)JOB DESCRIPTION
  • Handles break/fix, configuration issues, troubleshooting, software installations, and coordinating with L3 vendors/support groups.
  • Use SOP/KB articles for resolution where available and use their technical skills to troubleshoot and resolve the issue
  • Respond, investigate, and resolve incidents related to desktop and mobile device operating system environment such as:
Microsoft Teams / O365 / MFA/ Intune / related Issues Microsoft Outlook related issues AD Groups and Distribution lists Mobile device management Build VM desktops and manage capacity such as Memory / Storage etc., Inhouse Applications Issues Windows and mobile device operating system issues IE/Edge and Chrome Browser related issues Citrix client installation and Remote connectivity support on PCs Remote Connectivity related issues New Hire Onboarding and Separated Users Process PC application installation issues
  • Build SOPs for the level 1 agents for faster issue resolution and effectiveness
  • Ticket analysis for data analysis and improvement
  • Coaching Help Desk teams

Roles and Responsibilities –
  • Support end users via Phone Call, Email or Chat. Visit user desk as necessary.
  • Microsoft outlook, basic networking, Intune, MS Teams O365, Print and Azure skills
  • Windows 10 & Application Related Troubleshooting
  • Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
  • Be part of P1 Incident Management Calls
  • Energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated
  • Obtain High Customer Satisfaction Survey feedback
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Apply diagnostic utilities to aid in troubleshooting.
  • Incident resolution and Ticket closure

Vacancy expired!

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