Web Content Designer

Job Description : Content Development

• Knowledge of content management systems
• Excellent writing and editing skills
• Content marketing
• SEO and analytics
• Knowledge/experience with project management tools (Microsoft Office Suite, Teams, Jira)
• Effective communication skills
• High emotional intelligence

• Ability to distill complex concepts into simple ideas
• Exceptional verbal and written communication skills
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Comfort in blazing a path through an ambiguous work environment
• Prioritization, organization, and triage in an independent environment

• Supporting teammates' skills and behaviors development and delivery
• Communication and collaboration with state-wide partners
• Creative and analytical thinking with strong problem-solving skills
• Judgement in dealing effectively and diplomatically with government staff
• Ability to maintain strict confidentiality

• Bachelor's degree in Communications, Marketing, English, Journalism, or related field
• 3 years of content writing or copywriting experience for a company or institution in a full-time role with defined project-driven goals
• Experience creating and managing content for customer-facing tools such as chatbots, helpdesk services, and knowledge base/FAQs
• A portfolio of published online content
• Industry certification in a field-related discipline
• 1 year of customer relationship management platforms such as Salesforce
• 1 year of web content management platforms such as Sitecore