ID
#17812859
Job type
Contract
Salary
Depends on Experience
Source
KSN Technologies, Inc.
Date
2021-08-02
Deadline
2021-10-01

Direct Client: Help Desk Technician

Connecticut, Hartford, 06101

Contract

Vacancy expired!

Help Desk Technician

Hartford, CT – Locals – Onsite position

Long term contract Less than 2 yrs exp Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area. We are looking for an engaged and self-motivated help desk technician to provide fast and useful technical assistance on multiple computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Responsibilities include:

Supporting the customer through the problem-solving process;
Recording events and problems and their resolution in logs;
Following up and updating customer status and information;
Responding to queries on the phone, via email, in person, or through remote access;
Identifying and suggesting possible improvements on procedures;
Manage help desk tickets promptly;
Ability to work independently, demonstrate problem-solving skills, and ability to escalate when necessary;
Create, edit, and maintain high-quality comprehensive documentation;
Write, organize, and streamline content for best flow and communicate the information in a way that is engaging and understood by the target users.

Preferred skills:

Self-manage work assignments and meet deadlines;
Balance multiple projects with competing deadlines and manage to change priorities;
Strong attention to detail and the ability to work under pressure;
Proven experience as a help desk technician or other customer support role;
Good understanding of computer systems, mobile devices, and other tech products;
Ability to diagnose and resolve technical issues;
Proficiency in English;
Must be a good listener and should be able to multi-task at work;
Have the ability to think fast and be creative to solve complex customer issues;
An adaptable, continuous learner, leveraging a growth mindset;
Excellent communication and time management skills;
Customer-oriented and cool-tempered.

Vacancy expired!

Report job