Email Solution Consultant, Senior Director

Job Description

As our Email Solution Consultant, Senior Director you’ll be responsible for leading client relationships and businesses including the development of strategic plans, overseeing the execution of plans and program elements.

This position requires you to oversee the management of the day-to-day execution teams and work in collaboration with internal Enterprise account teams. It also requires you to communicate and coordinate regularly with other departments including account services, creative, campaign operations, development and QC.

Lead the business, from the highest level of strategic channel planning to the execution and implementation of those marketing plans

Engage with internal teams to find channel trends in campaign data, mine for opportunity and create growth

Add value to the client’s business, become an invaluable member/partner of the Enterprise client business team

Look to develop client relationships at multiple levels

Be a team leader, responsible for motivating and mentoring the team, addressing areas of need and ensuring the highest possible quality of work generated by the team

Handle internal billing and invoicing for third party partners

Service accounts personally and directly, updating and including the internal leadership teams when needed

Write or direct the writing of execution plans

Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation

Serve as escalation point for issues

Coordinate project estimates internally and gain approvals

Support business development efforts through on-site presentations and/or participation in RFP responses, as necessary

Lead onboarding efforts with new clients which may include initial discovery and strategy development support as well as setting up processes and procedures for the ongoing relationship

Be passionate and positive about service

BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology or related field; or equivalent experience

Have a minimum of 7+ years of account coordination/ account management experience including at least 5+ years of email campaign management

Have superior time management and prioritization skills

Be confident. Be self-motivated. Be a quick learner. Be assertive

Be calm, cool and collected under pressure. Having strong interpersonal skills is key

Be passionate about success for yourself and the client

Have excellent verbal and written communication skills

Be fearless of analytics and learning new systems

Ability to manage multiple projects concurrently

A team player who also works well independently, thinks creatively, solves problems, and takes initiative

Passionate about marketing and technology

Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask

Ability to work effectively within a team in a fast-paced environment

Ability to manage multiple clients and projects at once while

Able to prioritize work in a speed for delivery and quality first manner

Additional Information

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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